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<h1>September 15, 2026</h1><h2>Introducing Two-Factor Authentication (2FA) on Business Messages Partner portal</h2><p><i>Mandatory from Monday, October 19th 2026.</i></p><p>We’re introducing Two-Factor Authentication (2FA) as an additional layer of security for the Business Messages Partner Portal.</p><p>2FA helps protect your account from unauthorized access. Even if your password is compromised, a one-time verification code is required to log in. The code will be sent to your designated business email address and will be valid for 10 minutes.</p><figure class="image"><img style="aspect-ratio:1553/875;" src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Business_Portal_2_FA_Screenshot_3_c58deef601.png" alt="BusinessPortal_2FA Screenshot_3.png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_Business_Portal_2_FA_Screenshot_3_c58deef601.png 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_Business_Portal_2_FA_Screenshot_3_c58deef601.png 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_Business_Portal_2_FA_Screenshot_3_c58deef601.png 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_Business_Portal_2_FA_Screenshot_3_c58deef601.png 1000w," sizes="100vw" width="1553" height="875"></figure><p><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Business_Portal_2_FA_Screenshot_01_9464c6ea20.png" alt="BusinessPortal_2FA Screenshot_01.png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_Business_Portal_2_FA_Screenshot_01_9464c6ea20.png 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_Business_Portal_2_FA_Screenshot_01_9464c6ea20.png 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_Business_Portal_2_FA_Screenshot_01_9464c6ea20.png 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_Business_Portal_2_FA_Screenshot_01_9464c6ea20.png 1000w," sizes="100vw" width="1600" height="847"></p><p><strong>What do you need to do?</strong></p><p>2FA will become mandatory for all Business Messages Partner Portal users on October 19, 2026.</p><p>To ensure uninterrupted access to your Partner account, please make sure your designated business email address is up to date and accessible to all users of your Business Messages Partner Portal account.</p><h2>(Coming soon) Cancel Pending Activation or Deactivation Requests</h2><p>You can now cancel a pending account activation or deactivation request directly in the Business Messages Partner Portal.</p><p>Previously, once a request was submitted, you had to wait for it to be processed or contact Support to make changes. With this update, you have more flexibility and self-service control to manage requests before they are finalized.</p><p>If a request was submitted by mistake or your business needs change, you can now instantly cancel the pending request yourself, &nbsp;no need to contact Rakuten Viber Support team.<br><br>&nbsp;</p>

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