Viber Chatbots


3 out of 4 customers

prefer to chat with a business when looking for answers for a simple questions

by 2025
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business-to-customer interactions by chatbot will reach


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the value of global chatbot economy will hit

$1,25 billion

Stay in touch with your customers

iconOpen for business 24/7
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Send updates

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Let them shop

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Automate customer support

Future-proof your business

with a Viber Chatbot

Make your brand stand apart with these unique Viber Chatbot features.



Set up a welcome message for when a user opens your bot for the first time to facilitate their onboarding and start the discussion.

Automate your user flow

Automate your user flow

Creating your own buttons by personalising the user keyboard on Viber Сhatbot will allow predefined actions driving customer interaction, higher engagement and a faster response time (such as viewing a gift card balance, or survey completion).

Personalise down to the letter

Personalise down to the letter

Tailor the chatbot’s look and feel with logos, buttons, custom colours and themes to suit your brand identity and make the chatbot instantly recognisable.

Get rich media quick

Get rich media quick

Cards, carousels, GIFs, emoji and stickers bring the chatbot’s messages to life, making them more dynamic, immersive and attention grabbing.

One-to-one or one-to-many

One-to-one or one-to-many

A Viber Сhatbot gives you the option of messaging many subscribers simultaneously. It’s a great messenger chatbot marketing tool. Define your target audience within your subscriber base, and message them (send birthday celebrations, offer seasonal coupons) You can find a lot of effective chatbot marketing examples on Viber from different brands.

Stand out from the crowd

Stand out from the crowd

After you build a Viber Сhatbot and release it, contact the Viber team to make your bot visible and searchable. Users will find it by typing its name on the Chats screen. Promote your chatbot on your own marketing channels and take advantage of our Viber for Business tools - Viber ads and Viber sticker packs to attract new users.

Make it pay

Make it pay

Enabling our native payment capabilities into your chatbot will let subscribers purchase your products without leaving the Viber app. Compatible with Apple Pay, Google Pay and local alternatives, it’s a seamless, simple and secure way to pay.

Measure success

Measure success

Set up multiple events to track the status of your messages (e.g. delivered, read, expired) and be notified when a user joins your Viber bot for the first time or unsubscribes.


Chatbot Commercial Model

It's free to create and publish bots on Viber. Your subscribers can engage in conversation or interact with your bot at any time without cost. Enterprise usage e.g. broadcasting messages may result in potential costs by being charged for the sending of outbound messages.


Bot outbound messages are classified as bot messages sent to bot subscribers who have not been active for more than 24 hours.


Bot outbound messages  are charged on a cost-per-delivered message basis.


We deliver the first 25k bot outbound messages to your customers for free.

How to start with a Viber chatbot

You can create a Viber Chatbot yourself – just follow these three easy steps below. Alternatively, speak with our Messaging Partners who can help you to build your Viber Chatbot.

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Visit the  Viber Admin panel and provide key information: name and avatar, unique URL, category and subcategory as well as general information about the chatbot. Receive your unique access key (token) which will enable you to connect your chatbot to our Viber Chatbot API.

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Configure the logic of the chatbot yourself using our Viber Chatbot API guidelines or with the help of external developers. Use the token to connect the chatbot to the Viber API.

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Once you have launched your chatbot, get in touch with the Viber team to make it searchable and verified for increased visibility. Take advantage of our Viber advertising solutions to extend your reach to new segments.

Need assistance?

Whether you have questions or you’re not sure how to get started, drop us a message and our team will get back to you.

Discover how brands have succeeded with our messaging solutions