CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

September 26 was an important day for our team and partners as we gathered in Bulgaria to discuss the current trends taking shape within business messaging and the important role super apps play in customer communication.<h2 style="text-align:justify;">Challenges and trends for businesses: The super app era</h2>Our Chief Revenue Officer, Cristina Constandache, opened the event discussing the current communication challenges businesses and their customers face, and the trends we need to know today to stay relevant tomorrow.Here are a few of the key trends highlighted during the event:<ol><li style="text-align:justify;">Consumers want privacy – but are looking for relevance: It’s time to move away from spray-and-pray messaging and lean into zero-party data that enables targeted and personalized two-way communication.</li><li style="text-align:justify;">Mobile-first to mobile-only: As 5G and mobile commerce grow, brands will shift to mobile-only, focusing on seamless mobile engagement.</li><li style="text-align:justify;">Consumers use fewer mobile apps as they settle on favorites: Brands need to embrace super apps, that will end up on users' home screens - the most expensive digital real estate.</li></ol>When choosing digital channels, brands should also pay attention to security and privacy features, as choosing an untrustworthy channel poses several threats. In her presentation, Cristina shared how Rakuten Viber has been building its <a href="https://www.forbusiness.viber.com/en/blog/post/superapp-for-marketers-part-2-viber-a-trending-superapp/">super app</a> ecosystem over the years, while keeping security at it’s core, which has led to its top three ranking among messaging and calling apps for security.<h2 style="text-align:justify;">Viber for Business: A powerful suite of solutions for brands&nbsp;</h2>Our Senior Director of Advertising solutions, Jean-Marc Alomassor, and Partnerships Account Director, Limor Bailey, shared the many ways businesses can use Viber for Business to grab customer attention, guide them on their journey with your brand, and keep them coming back for more – all in one place.With 94% of smartphone users in Bulgaria already using Rakuten Viber, brands that are thinking of building their presence on the app can ensure they’ll reach their customers - old and new.&nbsp;And with our recent innovations and newly launched features, brands have a wider scope of use cases to experiment with to learn what resonates with their customers, including:<ul><li style="text-align:justify;">Full screen ads that help your message grab customers’ undivided attention</li><li style="text-align:justify;">Click-to-message solution that make it easier for you to quickly convert potential leads into customers with a combination of Ads and a pre-defined Viber Chatbot</li><li style="text-align:justify;">Viber Gems which enable brands to <a href="https://www.forbusiness.viber.com/en/success-stories/story/fanta-greece/">build emotional connections</a> with customers with the help of branded animations in user chats that are triggered by keywords during important seasons, such as holidays or international sporting events</li><li style="text-align:justify;">Verification messages that help brands send one-time passwords in a cost-efficient and secure manner</li><li style="text-align:justify;">Enhanced-protection messages that provide maximum safety and security with user verification before sharing sensitive information</li></ul><h2 style="text-align:justify;">What’s next for Rakuten Viber?</h2>Although we are launching new solutions that brands can use to boost their marketing efforts, we aren’t stopping there.Cristina Constandache highlighted Rakuten Viber’s plans to create a one-stop shop for customers and businesses of all sizes – providing a seamless, cost-efficient way to maintain online presence that makes it easy to find, reach, and do business with brands.<h2 style="text-align:justify;">How brands use Rakuten Viber to reach their goals</h2>Our Senior Director of Sales and Partnerships, Noa Bar Shay, and Director of Global Strategic Partnerships, Konstantin Kostadinov, showed how to use Viber for Business to <a href="https://www.forbusiness.viber.com/en/blog/post/enhancing-security-efficiency-revolutionizing-banking-communications-through-viber-business-messages/">enhance security</a>, create <a href="https://www.youtube.com/watch?v=f9MOlK-NQZE&amp;t=1s">360-degree campaigns</a>, and build a unique and personalized <a href="https://www.forbusiness.viber.com/en/blog/post/how-to-enhance-customer-experience-foster-customer-loyalty-with-rakuten-viber/">customer experience</a>.We even had the chance to hear the success stories from our customers and partners who have built brand presence on Rakuten Viber using our suite of business solutions. Among the presenters were:<ul><li style="text-align:justify;">Angela Sinkovic, Head of Enterprise at our trusted partner NTH Group, who presented the success story of Klett. The company used personalized and targeted Viber Business Messages to enhance marketing campaign effectiveness, leading to higher delivery rates and doubled event registrations.</li><li style="text-align:justify;">Boryana Gigova, Marketing and Business Development at The Media Shop Bulgaria, who shared a success story of our client Mr. Bricolage about how Viber Ads and branded Viber Lenses leading to their new channel increased engagement and click-through rates.</li><li style="text-align:justify;">Radoslav Dimitrov, Senior Director, Card Business at Borica Bank Services, who showcased how they used a Viber Chatbot to simplify food voucher management and access to exclusive promotions and discounts from retailers for its employees.</li><li style="text-align:justify;">Maya Angelova, CEO of DSK Ventures, who explained how they used transactional Viber Business Messages with SMS fallback and rich promotional Viber Business Messages for marketing campaigns to reach more than half of their customers while reducing costs.</li></ul>The Rakuten Viber team was delighted to meet with brands and partners in Bulgaria! Watch the video of the best moments and highlights of the evening below to relive it with us.If you’re ready to tap into Viber for Business solutions to reach your business goals, <a href="https://b2b.viber.com/viber-for-business-form">talk to our team</a>.<figure class="media"><oembed url="https://youtu.be/5YnZ8sEXhWA?si=TBTkyhqWFBoi5vYc"></oembed></figure>

Event recap: The Super App for All Your Business Needs in Bulgaria

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