CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

<h2>Viber for Business presents new features and key updates for better brand and user conversations in 2022</h2>Viber continues to improve Business Messaging solutions, enabling brands to send video to users and users to easily copy codes, emails and links within Viber Business Messages.Rakuten Viber, a global leader in messaging communication, continues creating opportunities to enhance the level of communication between brands and users with an option for brands to send video to users and possibility for users to copy codes, links and contact information with one tap within Business Messages.&nbsp;Following this release, brands will be able to send video to users from their <a href="https://www.forbusiness.viber.com/en/blog/post/how-to-open-a-viber-business-account/">Viber business account</a>. The feature will work for videos in 3gp, m4v, mov and mp4 formats with a maximum size of 200MB. Users will be able to reply to and pin a video message just like any regular Business Message. Messages from brands to users can be of different types:&nbsp;<ul><li>video only</li><li>video and text</li><li>video, text and CTA button</li></ul>The new feature will allow brands to send even more engaging, creative and useful content, utilising video to showcase new products, explain product characteristics, provide instructions and more. For example, a cosmetic brand can share a video with detailed review of new products recently bought by a user and explain how to combine it with other products purchased. The feature will be progressively released in the second half of December.Additionally, to further simplify users' interactions with brands, Viber now allows them to copy codes, phone numbers, emails and links within Business Messages. The feature works for numbers of 4 digits and longer. A long tap on the number will copy it and display a toast message with "Number copied". This is especially convenient for one-time passwords, promo codes, delivery tracking IDs, etc.&nbsp;With a short tap on a link, an email or a long number that can be dialed or messaged (usually above 7 digits) users will see a menu with different options: call, message, add to contact, etc. or are redirected to a website or email box. The feature is already available on Android, iOS and Desktop.These updates enrich the Viber business features suite that is designed to improve brand communication with customers, something which may be particularly useful on the eve of the holiday season when sales are skyrocketing and services are reaching the peak of demand.&nbsp;The desire to make the process of brand to user interaction convenient and create conditions similar to communications with a friend or loved one drives the constant development of Viber’s suite of features.&nbsp;Here are the key Viber business features for 2022, created to enhance communication between brands and their customers via better customer support, after sales care, convenient management of important information and more:<ul><li>A two-way <a href="https://www.forbusiness.viber.com/en/blog/post/viber-business-messages-feature-updates-may2021/">file-sharing option that allows brands</a> to send important information and different types of files (warranties, invoices, catalogs, booking confirmations, certificates). Users can exchange files with brands (ID copies, different documents, etc.) .</li><li><a href="https://www.forbusiness.viber.com/en/blog/post/viber-business-messages-feature-updates-may2021/">Users can easily send photos and videos </a>to brands. For example, a customer buying a new table in a shop and having an issue with assembly can receive aftersales support directly via Viber by sending video to a chat with a brand.</li><li>Viber <a href="https://www.forbusiness.viber.com/en/blog/post/viber-business-messages-feature-updates-july2021/">lets users pin important Business Messages</a> within a thread or to pin the full conversation on top of the main chat screen, for example, booking confirmations or PCR test results from a lab to quickly find and show while traveling.</li><li><a href="https://www.forbusiness.viber.com/en/blog/post/viber-business-messages-feature-updates-july2021/">Users can reply to specific messages</a> within Viber Business Messages, making it easier for conversations to cover specific topics in a clear way.</li><li>If a brand cannot provide responses straight away, the new <a href="https://www.forbusiness.viber.com/en/blog/">auto-reply feature</a> works like an out-of-office, which very soon will be also customizable by brands according to their preferences.</li></ul><figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Key_Viber_for_Business_Features_Infrographic_2021_ac363d9613.png"></figure>Do not hesitate to <a href="mailto:messaging@forbusiness.viber.com">contact us</a> if you want to learn more about messaging solutions that Viber for Business has to offer.

New Viber business features to help brands succeed in 2022

Brands can send videos and users can copy code, emails and links within Viber Business Messages


New Viber business features to help brands succeed in 2022

Поделиться

Похожие статьи