CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

In the past decade, an important change has taken place in the way people communicate. In fact, with the rise of messaging apps, the word “conversation” almost became a synonym for “chat.” Messaging apps have been some of the most popular apps worldwide and are used for a variety of purposes. See part 1 of the “Superapp for Marketers” series, <a href="https://www.forbusiness.viber.com/en/blog/post/superapp-for-marketers-part-1-what-is-a-superapp/">“What is a Superapp?”</a>Rakuten Viber has played a major role in this change in communication, and has become a superapp with a wide range of features, including text messaging, voice and video calls, stickers, AR lenses, bots, and a recent introduction of the new fintech service - <a href="https://www.forbusiness.viber.com/en/blog/post/rakuten-viber-to-launch-payments-for-secure-app-based-transactions/">payments on Rakuten Viber</a>. Trusted by users in many countries, especially in Eastern Europe and Asia, today Rakuten Viber is available in more than 190 countries and 44 languages, and is popular for its ease of use, reliability, and security.Here are some important numbers for companies that are making a decision about the use of Rakuten Viber in their marketing mix. Rakuten Viber's TOP countries include (based on % of all smartphone users per country):<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Viber_s_TOP_countries_with_the_highest_penetration_d8ff9ddcdf.png"><figcaption>Rakuten Viber’s TOP countries with the highest penetration</figcaption></figure>Besides, 78% of Rakuten Viber’s customers are in the 18-50 age range which is considered as a “payable” audience, and the audience is equally split between men and women (53% and 47%, respectively). 94% of our clients use the app on their smartphones - 78% on Android and 22% on iOS.<h2 style="text-align:justify;">At every step of the customer journey</h2>As a superapp, we provide users with a one-stop-shop experience, connecting them with the brands they love in a simple, convenient, and reliable way. Rakuten Viber’s massive reach, combined with its large user base and world-class security and privacy features, makes it the perfect platform for brands to interact with customers.<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Examples_of_some_superapp_features_available_on_Viber_9e96696a09.png"><figcaption>Examples of some superapp features available on Rakuten Viber</figcaption></figure>Rakuten Viber for Business is the go-to solution for companies of all sizes that want to improve their customer service and sales operations, no matter the <a href="https://www.forbusiness.viber.com/en/blog/post/connecting-with-your-audience-through-viber-at-all-steps-of-the-customer-journey/">stage of the funnel</a>. Rakuten Viber offers a powerful set of features for sales and marketing teams, including integrated CRM solutions and marketing automation tools. Besides, we provide a suite of tools to help brands streamline customer interactions, including live chats and automated customer support via chatbots.&nbsp;Learn more about Rakuten Viber offerings for business clients:<a href="https://www.forbusiness.viber.com/en/business-messages/">Rakuten Viber Business Messages</a><a href="https://www.forbusiness.viber.com/en/chatbots/">Rakuten Viber Chatbots</a><a href="https://www.forbusiness.viber.com/en/marketing-solutions/">Advertising on Rakuten Viber</a>And when it comes to creativity and content, there is nothing better than Rakuten <a href="https://www.forbusiness.viber.com/en/blog/post/rakuten-viber-snap-partnership/">Viber Lenses</a>. With this multimedia tool, you can create an engaging brand image, raise awareness, and, of course, make your campaigns more fun and interactive. Rakuten Viber’s integrated augmented reality (AR) technology lets people add decorative elements to their photos and videos, creating an engaging experience that can be shared with friends and loved ones privately or publicly. You can now also use Branded Rakuten Viber Lenses to engage the audience to subscribe to your chatbot or a channel. Branded Lenses are a great way to capture the attention of your existing and potential customers, especially among Gen Z users, unleash your creativity, and make your content stand out.Another powerful content marketing tool is Rakuten Viber Stickers. Every month, our users send over 1 billion of them, so be sure to add your own branded sticker pack! This way, you can represent your brand in a fun and engaging way. Plus, it's a great opportunity to get your company name out there and build up recognition.&nbsp;<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Examples_of_branded_Viber_Lenses_and_Stickers_6fdcce23dc.png"><figcaption>Examples of branded Rakuten Viber Lenses and Stickers</figcaption></figure>Besides being a great creative instrument, Rakuten Viber is excellent for performance marketers and allows brands to achieve various campaign goals, including acquisition, retention, and revenue generation. The possibilities are endless – whether you want to <a href="https://www.forbusiness.viber.com/en/blog/post/the-rise-of-personalization-in-mobile-marketing/">personalize your business messages</a> for every potential customer, reduce cart abandonment, or trigger a repeat purchase, Rakuten Viber is the perfect tool to do so.&nbsp;Your marketing goals are within reach - let’s get started!<h2 style="text-align:justify;">Official Account in Rakuten Viber</h2>Please make it as easy as possible for your customers to reach you and to know more about you. To be able to do that, you need an <a href="https://www.forbusiness.viber.com/en/blog/post/why-are-official-accounts-in-messengers-so-important-for-your-company-s-reputation/">Official Business Account on Rakuten Viber</a> – you can have a dedicated company number and profile and will get access to all of Viber's business features that will help you send all types of messages you may want to send. With Rakuten Viber's API, you can integrate your Rakuten Viber account into your existing customer support tools.&nbsp;<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Example_of_an_official_Viber_Business_Account_64580dab9d.png"><figcaption>Example of an official Rakuten Viber Business Account</figcaption></figure><a href="https://www.forbusiness.viber.com/en/blog/post/how-to-open-a-viber-business-account/">How to open a Rakuten Viber Business Account</a><h2 style="text-align:justify;">What About Payments?</h2>Fintech is a vital part of the superapp concept. The ability for users to place orders within the app is crucial for brands that want to provide their clients with a seamless experience. When it comes to Rakuten Viber, we offer our users and partners such services as chatbot payments, P2P money transfers, and many more. But that's not all. Rakuten <a href="https://www.forbusiness.viber.com/en/blog/post/rakuten-viber-to-launch-payments-for-secure-app-based-transactions/">Viber Pay</a> is the easiest way for customers to send money to each other via Rakuten Viber or to make a bank transfer. With it, users can make payments as easily as sending a message. Plus, it's secure and quick.Payments on Rakuten Viber (launched first in Germany and Greece in July 2022 via waitlist and being gradually opened to all) allow people to set up a digital wallet directly within our app, so they don't have to switch to another one. Besides this, we give brands an opportunity to offer special deals to their customers when they use our new tool. Rakuten Viber partners with leaders in retail, fashion, electronics, and other markets to create unique offers for users of all ages and interests; that's why they choose us. In the upcoming future, more brands will be able to receive payments from their clients via our app. If your business wants to become part of Rakuten Viber Pay's loyalty program, <a href="mailto:rewards@viber.com">contact our team now</a>.<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Examples_of_purchases_and_digital_payments_on_Viber_4bc5aba6e6.png"><figcaption>Examples of purchases and digital payments on Rakuten Viber</figcaption></figure><h2 style="text-align:justify;">Take Your Marketing To The Next Level</h2>Rakuten Viber has the power to connect brands and users across countries, languages, and cultures, making it a truly global solution. The superapp has the superpower to keep people engaged with the content they love – and that means to engage with brands that matter to them.A global leader in messaging communication and a superapp, Rakuten Viber has become a go-to platform where people come to connect with family, friends, and colleagues. We are excited to see how companies use this unique opportunity to connect with their users, and we’re proud to be able to offer them this powerful marketing tool.With us, you can build brand awareness, influence customer consideration, and drive conversions in a few simple steps. Our branded stickers and lenses, Ads, Business Messages, and Chatbots help businesses to connect with their audience in a more personal and engaging way. From customer service and support to marketing and sales, we provide the instruments and features businesses need to create a seamless customer experience.&nbsp;<a href="https://b2b.viber.com/viber-for-business-form">Get started today</a>

Superapp for Marketers. Part 2. Rakuten Viber – A Trending Superapp

Rakuten Viber as a superapp for marketers. Features to boost performance across the marketing funnel

Superapp for Marketers. Part 2. Rakuten Viber – A Trending Superapp

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