CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

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Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

On June 30, Rakuten Viber led by its Chief Revenue Officer Cristina Constandache, Global Sales &amp; B2B Marketing Senior Director Etienne Dupont, and Senior Messaging Partnership Manager Berina Tanovic gathered at the iconic Blackbird in Makati City with local partners, brands, and members of the press to discuss how the communications platform is shaping the future of conversational commerce. They presented how c-commerce remains to become an important business and marketing tool in the post-pandemic world, especially in the Philippines, which is one of the app’s key growth markets in the Asia Pacific (APAC) region.&nbsp;The future of conversational commerce starts hereFor the past few years, brands both big and small have witnessed the phenomenal rise of <a href="https://www.forbusiness.viber.com/en/blog/post/what-is-conversational-commerce/">conversational commerce </a>or what they called c-commerce, particularly at the height of the lockdowns brought by the COVID-19 pandemic. Accessible and convenient, conversational commerce allows any brand to quickly respond to their customers’ needs in a way that’s more natural and personal. Now that borders and markets are opening up, it’s a good time to examine how consumers and businesses can continue to maximize the advantages of c-commerce.&nbsp;Based on the data collected from January to May 2022 versus the same period in 2021, Rakuten Viber stressed that there has been a 123% growth in its conversational business messages, proving that business messages are emerging to become a vital fixture in business plans. In the Philippines, 51% of the top brands that are using Rakuten Viber Business Messages come from finance, 27%—from retail, 10%—from hospitality and travel, 6%—from telecommunications and IT, 3%—from health and insurance, and another 3%—from logistics.At the same time, Cristina Constandache in her presentation underlined that Filipinos remain to be avid social media and app users, spending online through their mobile at an average of <a href="https://datareportal.com/reports/digital-2022-philippines" target="_blank" rel="noopener noreferrer nofollow">5 hours and 47 minutes</a>. But brands should also keep in mind that <a href="https://www.genesys.com/resources/state-of-cx-report" target="_blank" rel="noopener noreferrer nofollow">69% of APAC consumers</a> including Filipinos prefer using mobile <a href="https://www.forbusiness.viber.com/en/blog/post/improve-customer-service-with-viber-messaging-solutions/">messaging for customer service</a>. She also pointed out that <a href="https://www.braze.com/resources/reports-and-guides/2022-global-customer-engagement-review?utm_source=google&amp;utm_medium=paid-search&amp;utm_campaign=fy23-q2-emea-mea_tofu-customer-engagement&amp;gclid=CjwKCAjwk_WVBhBZEiwAUHQCmb9M3J4np3h52biXLnr0smOfM0GXo6KZPi-q57CBW5XJtGqrMQi-DBoCvs0QAvD_BwE" target="_blank" rel="noopener noreferrer nofollow">3.1X increase </a>in user lifetimes among APAC brands that engage customers via a mobile communication channel, allowing them to move customers down the funnel.<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Cristina_Constandache_Chief_Revenue_Officer_at_Rakuten_Viber_3847497bef.JPG"><figcaption>Cristina Constandache, Chief Revenue Officer at Rakuten Viber</figcaption></figure>Rakuten Viber for Business solutions for seamless brand-user communicationsA global leader in messaging communication that has become a go-to platform where people come to connect with family, friends, and colleagues—and this time, with brands too, Rakuten Viber is offering a suite of business solutions for seamless brand-user communications. Etienne Dupont highlighted certain business solutions for <a href="https://www.forbusiness.viber.com/en/blog/post/connecting-with-your-audience-through-viber-at-all-steps-of-the-customer-journey/">each point in a marketing funnel</a>. Rakuten Viber offers branded Stickers and <a href="https://www.forbusiness.viber.com/en/blog/post/rakuten-viber-snap-partnership/">Lenses</a>, Ads, Business Messages, Chatbots, and forthcoming Flash calls with Business calls, – these solutions help to build awareness, consideration, conversion, and loyalty.&nbsp;He also emphasized the role and practical use cases of <a href="https://www.forbusiness.viber.com/en/messaging-solutions/">Rakuten Viber messaging solutions</a> for brands in offering a more personalized interaction with customers in every touchpoint. <a href="https://www.forbusiness.viber.com/en/business-messages/">Rakuten Viber Business Messages</a> can help brands manage bookings, orders, and deliveries, and even provide post-sales support and collect feedback. What’s even great about this c-commerce tool is that it allows two-way conversations and enhance their chats by allowing brands and users to exchange files, photos, and videos.&nbsp;Etienne Dupont also explained how <a href="https://www.forbusiness.viber.com/en/chatbots/">Chatbots </a>can benefit brands, especially now that 82% of consumers expect immediate response on their queries. With Chatbots that’s also offered by Rakuten Viber, brands now can provide their customers with an elevated automated messaging service that’s available 24/7, offering more perks like opportunities to shop and pay for items right within a single app.<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Etienne_Dupont_Global_Sales_and_B2_B_Marketing_Senior_Director_at_Rakuten_Viber_d29be2d6d7.JPG"><figcaption>Etienne Dupont, Global Sales &amp; B2B Marketing Senior Director at Rakuten Viber</figcaption></figure>How brands succeed with Rakuten Viber for BusinessBerina Tanovic then presented success stories of brands that trusted Rakuten Viber’s business solutions. One of these includes Philippine-based <a href="https://www.forbusiness.viber.com/en/success-stories/story/quadx/">QuadX </a>that specializes in digital logistics and e-commerce fulfillment and payments. Recently, they launched a new opportunity called ShippingCart Plus, for subscribers to have a chat with a Personal Account Manager via Rakuten Viber’s conversational business messages. The messaging solution is provided by the trusted Rakuten Viber partner Promotexter. Like a concierge, users can ask live agents for sale alerts, shopping advice, follow-up shipments, special handling, etc. This responds to the study that says&nbsp; <a href="https://www.podium.com/guides/2021-messaging-trends/" target="_blank" rel="noopener noreferrer nofollow">74% of customers</a> prefer messaging with businesses if a real person is responding. As a result, ShippingCart has 100% customer satisfaction.Another successful example is the <a href="https://www.forbusiness.viber.com/en/success-stories/story/primer/">Primer Group</a> of Companies which wanted to provide an alternative and safer avenue for customers to buy essentials during the pandemic. With the help of Rakuten Viber’s official partner Infobip, they enabled online purchases with digital vouchers using codes with discounts sent through Rakuten Viber Business Messages. The results were quite telling: the brand achieved a 53% code redemption conversion rate and a 401% uptick in total sales.<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Berina_Tanovic_Senior_Messaging_Partnership_Manager_at_Rakuten_Viber_82985e7128.JPG"><figcaption>Berina Tanovic, Senior Messaging Partnership Manager at Rakuten Viber</figcaption></figure>The possibilities for brands and users are limitless, especially with Rakuten Viber’s long-term vision to become a super-app, a single gateway to multiple services, as Cristina Constandache pointed out."Today people no longer want to use apps for different needs separately. On average, app users spend 77% of their time on their top 3 apps, and almost half of their time in one single app. People nowadays seek one gateway to many options in one place,—says Cristina Constandache, Chief Revenue Officer at Rakuten Viber.—Rakuten Viber’s long-term goals for consumers and for brands form a single all-encompassing strategy of becoming a super-app: to maximize utility of the app for the user base, so that consumers could solve as many tasks as possible without leaving the comfort of the app—and to allow brands to reach their audience at each stage of the customer journey".

Turning chats into brand love: Rakuten Viber live from Manila

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