CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

<a href="https://datareportal.com/reports/digital-2022-global-overview-report" target="_blank" rel="noopener noreferrer nofollow">Over 60% of consumers</a> use their smartphones for online shopping, and <a href="https://www.statista.com/statistics/806336/mobile-retail-commerce-share-worldwide/" target="_blank" rel="noopener noreferrer nofollow">more than 72%</a> of e-commerce sales happen on a mobile device. Mobile shopping is growing faster than any other channel, but so is cart abandonment.The average rate of quitting the purchase process is high, despite the continuous improvement of eCommerce platforms. For example, in several countries in the EU and North America, <a href="https://influencermarketinghub.com/cart-abandonment-stats/" target="_blank" rel="noopener noreferrer nofollow">in Q2 of 2022</a>, more than 80% of carts created on mobile devices did not result in a purchase. In the US this indicator is 84%, in France – 89%, and it reached 90% in Canada, for all industries.For certain industries, such as Luxury, Fashion, Mobile Providers, Airlines, and Cruise &amp; Ferry, <a href="https://www.statista.com/statistics/457078/category-cart-abandonment-rate-worldwide/" target="_blank" rel="noopener noreferrer nofollow">according to Statista</a>, anywhere between 87 and 98% of carts were abandoned in 2022.&nbsp;Studies show that on average <a href="https://www.barilliance.com/cart-abandonment-rate-statistics/" target="_blank" rel="noopener noreferrer nofollow">80% of mobile shoppers</a> have quit the purchase process. That means that for every 10 people who add something to their cart on their phone, only 3 of them will actually go through to the checkout.What are the reasons people are abandoning their purchases on mobile?Three of the biggest reasons are lack of trust, poor user experience, and hidden fees.<ul><li style="text-align:justify;">Lack of trust is a huge issue when it comes to online shopping. Shoppers are hesitant to hand over their personal and financial information to a website they need to familiarize themselves with. This is especially true for newer businesses that just open up.</li><li style="text-align:justify;">Poor user experience. If a website is difficult to navigate or slow to load, people are likely to give up and go somewhere else.</li><li style="text-align:justify;">Last, but not least – the hidden fees. If people feel like they're being nickel-and-dimed, they're likely to abandon their cart and take their business elsewhere.</li></ul><h2 style="text-align:justify;">Make it easier for customers to purchase on mobile devices</h2><a href="https://www.forbusiness.viber.com/en/blog/post/how-viber-for-business-can-help-with-cart-abandonment/">Cart abandonment</a> is a very serious issue that costs companies billions of dollars in under-earned revenues. For example, <a href="https://baymard.com/lists/cart-abandonment-rate" target="_blank" rel="noopener noreferrer nofollow">Baymard Institute estimates</a> that at least $260 billion worth of all lost orders in the US and EU are recoverable with better checkout conversion rates.&nbsp;There are a lot of reasons why clients don’t finish their orders and there are a few things that can be done to lower the rate of abandonment:<ul><li style="text-align:justify;">Simplify and optimize the checkout process</li><li style="text-align:justify;">Follow up with shoppers who abandon their carts</li><li style="text-align:justify;">Offer personalized codes for discounts or free shipping</li><li style="text-align:justify;">Be accessible and available to answer questions in real-time</li><li style="text-align:justify;">Remind clients of sales for items and services they were interested in.</li></ul>Support is key and can help you keep the client. You should always be there for the consumer.And messaging apps are the best way to communicate with your customers with a personalized message and let them know you’re here for them. By sending messages directly to consumers’ phones, businesses can cut through the noise and reach people even when they’re on the go.<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Reducing_cart_abandonment_with_help_of_Viber_Business_Messages_7a69020839.png"><figcaption>Reducing cart abandonment with help of Rakuten Viber Business Messages&nbsp;</figcaption></figure>Rakuten <a href="https://www.forbusiness.viber.com/en/business-messages/">Viber Business Messages</a> offer a more personalized way to communicate with your customers. You can connect with your users at different steps of the buying journey, from choosing the product to post-purchase engagement. And with<a href="https://www.forbusiness.viber.com/en/chatbots/"> </a>Rakuten <a href="https://www.forbusiness.viber.com/en/chatbots/">Viber Chatbots</a>, you can automate conversations with your client, reducing wait times and maximizing conversions. The platform offers a <a href="https://www.forbusiness.viber.com/en/viber-for-business/">suite of tools</a> for companies of all sizes, from one-on-one customer support to large-scale marketing campaigns.<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Around_sales_support_via_Viber_Chatbots_and_Business_Messages_449e8ac420.png"><figcaption>Around-sales support via Rakuten Viber Chatbots and Business Messages&nbsp;</figcaption></figure>The benefits of using Rakuten <a href="https://www.forbusiness.viber.com/en/messaging-solutions/">Viber Messaging Solutions</a> solutions are multiple:&nbsp;<ul><li style="text-align:justify;">Increased sales: the app helps you recover abandoned carts and increase loyalty among your best shoppers with a variety of in-app marketing features.</li><li style="text-align:justify;">Improve user satisfaction. You can send targeted messages to your customers, to increase loyalty and buyer approval. Ensure that your interactions are always relevant and stress-free for your audience.</li><li style="text-align:justify;">Increase conversion rates by guiding your clients every step of the way. Rakuten Viber allows users to keep all the essential information in one place, preventing users from jumping platforms as it causes search/shopping fatigue.</li><li style="text-align:justify;">Lower costs: Rakuten Viber Business Messages is a cost-effective way to reach your buyers. You pay only for delivered messages. Brands using Chatbots get 10,000 free chatbot-initiated messages monthly; messages initiated by a subscriber and subsequent 24-hour conversational sessions are free.</li></ul><h2 style="text-align:justify;">Besides recovering abandoned carts, you can simultaneously increase loyalty among your customers with Rakuten Viber</h2>It’s an authoritative tool that can be used by any company to increase user engagement. Rakuten Viber Business Messages are a one-to-one messaging solution that will help you send personalized, tailored messages to your buyers, to increase engagement and trust in your brand.&nbsp;You can use it to send special offers to your most active shoppers and keep fostering positive attention towards your brand. Plus, Rakuten Viber Business Messages offer a host of other benefits, including seamless integration with your existing CRM, CDP, or marketing platforms, rich media support for images and videos, cost-optimization, guaranteed timely delivery, and so much more.&nbsp;Moreover, from the usability standpoint, it’s easy to set up and start using right away. You can arrange one-time messages or create automated workflows with just several clicks. Rakuten Viber makes sure to realize all of its numerous features in a simple and straightforward structure. If you ever need any help, the Rakuten <a href="https://b2b.viber.com/apply-for-bm">Viber support team</a> will be glad to assist with any questions regarding your account.&nbsp;<a href="https://www.forbusiness.viber.com/en/blog/post/milestone-release-meet-commercial-account-and-business-inbox/">About Commercial Accounts on Rakuten Viber</a>From a business perspective, Rakuten Viber provides plenty of functionality to guarantee easy access to everything you’ll need to run a successful campaign. You can use your CRM and CDP integrations to segment your clients and send them targeted messages. For instance, you can reach out to customers who have abandoned a cart, to remind them to complete their purchase or to collect feedback for why they haven’t been able to do that.&nbsp;&nbsp;<h2 style="text-align:justify;">Build your brand by sending personalized messages</h2>Here are some more tips to utilize Rakuten Viber’s full potential for your marketing and sales:<ul><li style="text-align:justify;">Take advantage of the ability to connect with buyers in real time. This will help you build a rapport and strengthen your position as a brand they’d likely turn to when needed.</li><li style="text-align:justify;">Create a dedicated customer support channel, which can help resolve issues and keep people satisfied. It’s a perfect place to include your detailed FAQ section.</li><li style="text-align:justify;">Promote your brand and connect with people on a personal level. You can target specific demographics with your marketing texts, which will help you boost profits.</li><li style="text-align:justify;">Also, you can connect with employees, which can help improve communication and collaboration within your team.</li></ul><figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Personalized_communication_with_different_audiences_on_Viber_e43dcca2e7.png"><figcaption>Personalized communication with different audiences on Rakuten Viber</figcaption></figure><h2 style="text-align:justify;">Examples of successful integration of Rakuten Viber Business Messages</h2>The app makes it easy to connect with your customers as they wait in line at the store, browse your website, or chat with your support team. Companies have been successful in enhancing communication thanks to Rakuten Viber Business Messages. Here are some case studies from brands worldwide to put things into perspective:<a href="https://www.forbusiness.viber.com/en/success-stories/story/comfy/">Comfy</a> is a leading multichannel retailer of household appliances and electronics in Ukraine. They offer a wide range of products from the world's leading brands at the most competitive prices. Comfy turned to Rakuten Viber’s trusted messaging partner <a href="https://www.gms-worldwide.com">GMS</a> to bolster their suite of communication channels. With the Rakuten Viber Business Messages’ rich media capabilities and compelling CTAs, Comfy was able to achieve immediate reach. This helped raise the number of sales with a final turnover surge of +10%.&nbsp;<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Using_Viber_s_rich_media_capabilities_to_reduce_cart_abandonment_Comfy_053cb8e85e.png"><figcaption>Using Rakuten Viber’s rich media capabilities to reduce cart abandonment: Comfy</figcaption></figure><a href="https://www.forbusiness.viber.com/en/success-stories/story/leroy-merlin/">Leroy Merlin</a> is a French home improvement and gardening retailer that operates in several countries in Europe and South America. The company is Europe's largest home improvement retailer and the third largest in the world. Leroy Merlin was searching for a way to improve customer service at checkout and expand basket size and turned to Rakuten Viber’s official messaging partner <a href="https://www.m-stat.gr">M-STAT</a>. They chose Rakuten Viber Business Messages for communication with customers, which helped them achieve both goals. Among the successful results of the campaign were a 300% faster customer service and a 20% growth in the basket size.&nbsp;<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Viber_Business_Messages_sent_by_Leroy_Merlin_23f6058eb4.png"><figcaption>Rakuten Viber Business Messages sent by Leroy Merlin</figcaption></figure><a href="https://www.forbusiness.viber.com/en/success-stories/story/privatbank/">Privatbank</a> is the largest commercial bank in Ukraine, with a wide range of banking services to both individuals and companies, including loans, savings, investment products, credit cards, and more. In an effort to engage a new target audience and retain its position as a top bank in the country, Privatbank wished to boost brand trust and loyalty. With the help of Rakuten Viber’s trusted messaging partner <a href="https://messaggio.com">Messaggio</a>, Privatbank started using Rakuten Viber Business Messages to inform its users about new banking products, attract the attention of potential users and grow audience reach. The bank started by sending out messages to existing clients, informing them about new products and services. This not only helped raise customer awareness but also led to an increase in clientele loyalty, satisfaction, and a 10% growth in banking service usage on Rakuten Viber.&nbsp;<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Examples_of_Viber_Business_Messages_from_Privatbank_abfedb3484.png"><figcaption>Examples of Rakuten Viber Business Messages from Privatbank</figcaption></figure>Rakuten Viber Business Messages is a great tool for companies to communicate with their customers. It is a safe and secure solution that allows companies to deliver texts without having to worry about the message being intercepted or hacked. Now, you can easily connect with your shoppers through the Rakuten Viber app, making it easier to stay connected and <a href="https://www.forbusiness.viber.com/en/blog/post/how-viber-for-business-can-help-with-customer-support/">provide great service</a>.

Rakuten Viber for Business: How to Increase Engagement and Drive Sales

Use Rakuten Viber for Business to improve customer engagement, drive sales, and diversify marketing

Rakuten Viber for Business: How to Increase Engagement and Drive Sales

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