CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

<p>Here at Viber, we love speaking with our customers existing and new to help them solve problems, maximise revenues and achieve business goals.</p><p>Along the way we encounter a lot of different questions about how things work and as part of our mission to help, the team have collated some of our most frequently asked questions to help you on your journey with Viber for Business.</p><h2>How do I open a Viber for Business account?</h2><p>Viber for Business is not an account in the typical sense - it’s more a collection of solutions. Let’s break them down:</p><h3>Business Messages&nbsp;</h3><p>Built as an alternative to SMS, Business Messages allow brands to initiate a conversation and create a deeper connection with their existing opt-in customer base in a one-to-one setting.</p><p>Whether you need to provide customer care, delivery updates, transactional services or promotional messages, our <a href="https://www.forbusiness.viber.com/en/messaging-solutions/">solutions offer it all</a>.&nbsp;</p><p>To get started, select one of our approved <a href="https://www.forbusiness.viber.com/en/messaging-partners/">Business Messages partners</a> to create your channel and start sending your messages - they are on call to help you achieve your goals.</p><p><i>To learn more about how Business Messages have evolved, check out </i><a href="https://www.forbusiness.viber.com/en/blog/post/product-evolution-business-messages/"><i>our blog</i></a><i> from Noa Bar Shay, our Senior Partnerships Account Director.</i></p><h3>Chatbots&nbsp;</h3><p>Chatbots are the perfect channel to engage the conversation with new and existing customers. Your bot can be a true sales channel to offer your services and sell your goods. Automate workflow by adding buttons and customizing your user keyboard.</p><p>To get started, create your bot account and develop your chatbot in-house by following our <a href="https://developers.viber.com/docs/api/rest-bot-api">API guidance</a>. Need assistance? Our <a href="https://forbusiness.viber.com/en/messaging-partners">trusted partners</a> can help you to develop your bot.</p><p><i>To learn more about how Chatbots have evolved, check out </i><a href="https://www.forbusiness.viber.com/en/blog/post/product-evolution-chatbots/"><i>our blog</i></a><i> from Etienne Dupont, our Senior Director of Business Messaging Solutions.</i></p><h3>Communities&nbsp;</h3><p>People love to gather on Viber and we’ve made it easier than ever to engage your audience with exciting content, news and updates - whatever your industry. Create your community and spread the word to gather your fans on it to keep them updated with your latest news and updates. See and measure their reactions to your messages, videos or pictures and get their attention with polls and quizzes.</p><p>Create your community in 3 clicks directly in the Viber mobile app from your Chats screen:</p><p>"Write” icon &gt; New Community &gt; Add a name - Save</p><h3>Advertising solutions&nbsp;</h3><p>We offer various advertising touch points within Viber for you to reach our global audience as they interact with their family and friends. Our ads are non intrusive, multi-format and versatile.&nbsp;</p><p>To get started, head over to our <a href="https://www.forbusiness.viber.com/en/marketing-solutions/">Advertising Solutions</a> page, browse and pick the solution that’s right for you then get in touch using the “Get started” button - the team will be happy to assist you further.</p><h3>Stickers&nbsp;</h3><p>We believe that a picture really is worth a thousand words. That’s why we offer numerous ways to express yourself with Viber stickers - whether it be through branding with sound or animation - we’ve got you covered. With each Viber sticker shared 11 times on average with 1 billion sent per month.</p><p>To get started, as per above, head over to our <a href="https://www.forbusiness.viber.com/en/marketing-solutions/">Advertising Solutions</a> page and navigate to the Stickers section.</p><p>Want to learn more about all of the above? Be sure to check out our <a href="https://b2b.viber.com/media-kit-request">latest media kit</a> to learn more.</p><h2>How have others successfully used Viber for Business?</h2><p>Countless brands have used Viber for Business for successful customer relationships, campaigns and more - head over to our <a href="https://www.forbusiness.viber.com/en/success-stories/">Success Stories</a> page<i> </i>for more information and get inspired!</p>

Viber for Business FAQ

We have collated some of our most frequently asked questions to help you on your journey with Viber for Business

What is Viber for Business? Your questions answered

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