CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

At Viber, we believe conversation is the key to a better world. That’s why we build products that make it easy for people to connect and share their thoughts with each other. Whether it’s messaging, video calling, group chats, or sharing photos and stickers, Viber is the place where people come to connect and have fun. We continue introducing new features, like <a href="https://www.forbusiness.viber.com/en/blog/post/rakuten-viber-snap-partnership/">Viber Lenses</a>, to make sure engaging conversations remain at the heart of everything we do.Viber had record-breaking numbers last year. People sent 500 billion messages, exchanged 15 billion stickers, and created 50 million Viber Lenses. And 36 billion calls were made that lasted 3 billion hours!&nbsp;&nbsp;For businesses, Viber offers a suite of <a href="https://www.forbusiness.viber.com/en/messaging-solutions/">business messaging solutions </a>that help keep companies connected with their customers in real-time, and be more effective than ever before. Viber tools provide brands with an opportunity to engage with their audience in a more personal way than through traditional monologue-style marketing.&nbsp;<h2>How is mobile messaging different from other marketing channels?</h2>Mobile messaging has revolutionized how brands communicate with their audiences. A conversation, not a monologue, enables brands to connect with their customers in new ways, creating rich, interactive experiences that put the customer and their interests first. <a href="https://www.forbusiness.viber.com/en/blog/post/how-to-create-effective-customer-conversations-with-viber-business-messages/">Conversations help create a two-way dialogue</a>, thus allowing brands to better understand their audiences, engage with them, and create a more personalized connection through messages relevant to customers’ interests. Additionally, the brand’s communication is immediate and interactive, which means that you can get feedback from your customers in real time. This makes mobile messaging a very powerful tool for customer engagement and retention.While email is the closest comparison because sometimes customers can respond to a company email (when it’s not a no-reply address), there are several key distinctions:&nbsp;<ol><li>Email blasts may be ignored or go unnoticed, but mobile messages are seen and read almost immediately. Mobile messaging reaches people where they are and when they want it.</li><li>People can respond to messages instantly, engaging in a two-way conversation, creating an interactive experience.</li><li>Mobile messaging is personal. Messages can be sent directly to individuals or groups as segmented in your CRM or CDP, making it the <a href="https://www.forbusiness.viber.com/en/blog/post/how-to-improve-your-customer-engagement-and-increase-sales-with-personalized-messages/">perfect tool for targeted marketing</a>.</li><li>Messages can be sent and received in real time, making them the perfect tool for immediate communication.</li></ol>With its immediacy, interactivity, and personalization, mobile messaging is the perfect way to reach customers and create a connection with them.Brands that send one-way messages without listening to or engaging with their customers are likely to see lower response rates and customer satisfaction. However, brands that initiate conversations and respond to customer feedback are more likely to create a loyal following.<a href="https://www.forbusiness.viber.com/en/success-stories/story/dexpress/">Discover how a delivery company D Express improved the quality of service and customer experience by enabling conversations via Viber Business Messages.</a><h2>Creating a customer conversation on Viber</h2>With Viber Business Messages, brands can send transactional, promotional, and conversational messages, all in a single channel. This lets you keep your customers informed and engaged while also providing a convenient and easy way for them to contact you.<a href="https://www.forbusiness.viber.com/en/blog/post/top-benefits-of-viber-business-messages/">Top benefits of Viber Business Messages</a>&nbsp;The two-way conversation allows customers to ask questions, give feedback, and share their experiences. Listening to customers provides valuable insights that can help brands improve their messaging strategy and make their products and services more relevant and appealing to customers. Plus, customers can quickly get in touch with brands anytime, anywhere.<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Conversations_with_clients_via_Viber_Business_Messages_1553deb332.png"><figcaption>Conversations with customers via Viber Business Messages</figcaption></figure><h2>Engaging conversation through Viber Business Messages</h2>Viber provides brands with a direct line of communication to customers all over the world. Here are just a few ways you can use Viber to create an engaging conversation with your audience:<ol><li>Start by thinking about what you want to achieve with your Viber messages. Whether you want to increase brand awareness, promote a new product, or drive traffic to your website or app, make sure your goals are clear before you start messaging.</li><li>Keep it casual. When you’re chatting with friends, you don’t talk in a formal tone – so don’t do it on Viber either. Keep your messages short, sweet, and to the point. We recommend keeping your style conversational. <a href="https://www.forbusiness.viber.com/en/business-messages/">Viber is a great way to communicate with your customers</a> in a more informal way, so make sure your tone reflects that.</li><li>Use emoji. Emojis are a perfect way to add personality to your messages. They can also help you get your point across more clearly and be more engaging and expressive.</li><li>Use images and videos. Images and videos are a perfect way to catch your customers’ attention and help you stand out in the attention span-deprived world.</li><li>Be funny. Not everyone is a jokester, but if you are, go for it! Jokes can help break the ice and keep the conversation flowing.</li><li>Be curious. When you chat with your friends, you ask them about their day and what they’ve been up to. Show the same level of interest with your customers on Viber. This will help you build a stronger relationship with them.</li><li>Show interest in feedback. Your customers want to know that you value their opinion. Answer their questions and respond to comments showing that you care.</li><li>Use more forms of content. Contests, quizzes, or surveys are all great tools to keep an audience interested and engaged.</li><li>Make sure your messages are relevant. Sending irrelevant messages will only alienate your customers and may even lead to them unsubscribing from your Viber channel.</li><li>Be quick. Responding to customer queries and comments quickly is a great way to show that you’re interested in building a relationship with them.</li></ol><figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Interactive_conversations_via_Viber_Business_Messages_9507ad0e66.png"><figcaption>Interactive conversations via Viber Business Messages</figcaption></figure><h2>Maximize your customer data</h2>By taking advantage of the customer data you have in a CRM or a CDP, you can create more personalized and relevant brand messages. This, in turn, can lead to better engagement rates and a stronger connection with your audience.&nbsp;<ul><li>Segment your audience based on interests, demographics, and past behavior. This will help you target your messages more effectively.</li><li>Personalize your messages as much as possible. Use the customer data you have to create custom content relevant to each individual.</li><li>Make use of automated messages. Such messages (for example, messages that are automatically sent when a specific trigger fires) can be a great way to keep your audience engaged, and they can help you send more targeted messages with less resources.</li></ul>At its core, mobile messaging is a conversation platform. And as such, it’s the perfect way for brands to engage with their customers. By starting and continuing conversations, brands can create a meaningful, more personal connection with their audiences and keep them coming back for more.&nbsp;Learn more about <a href="https://www.forbusiness.viber.com/en/business-messages/">Viber Business Messages </a>that enable companies to communicate with their audiences in real-time, build relationships, and drive loyalty.

Conversation, Not Monologue: Engage with Your Audience on Viber

Discover how to create rich, interactive customer experiences with Viber Business Messages

Conversation, Not Monologue: Engage with Your Audience on Viber

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