CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

In today's highly competitive e-commerce landscape, retailers need to use every tool at their disposal to engage with customers, drive sales, and outperform the competition. One of the most powerful tools available to retailers is Rakuten Viber. A global messaging and calling app with over a billion downloads on Android worldwide, Rakuten Viber's messaging and advertising capabilities help e-commerce retailers maximize conversions and performance.&nbsp;In this blog post, we will explore how you can unlock the potential of Rakuten Viber for your e-commerce business.<h2 style="text-align:justify;">1. Reach your customers where they are engaged the most – on their mobile devices.</h2>More than <a href="https://datareportal.com/reports/digital-2022-global-overview-report" target="_blank" rel="noopener noreferrer nofollow">two-thirds of the global population</a> used mobile phones in 2022, up 95 million from 2021. As mobile usage continues to increase, so does the need for brands to engage with their buyers on mobile. Rakuten Viber allows you to do just that, with its range of messaging and advertising solutions.&nbsp;Rakuten Viber’s capabilities for brands allow providing customer support, sending notifications, promotions, and other communications directly to customers’ phones. Your messages are seen, and customers are more likely to open and interact with notifications on their phones than they are with emails or other media.<h2 style="text-align:justify;">2. Utilize Rakuten Viber Business Messages for personalized customer engagement.</h2><a href="https://www.forbusiness.viber.com/en/business-messages/">Rakuten Viber Business Messages</a> are ideal for sending targeted messages and building dialogue with your audience. These messages can be sent as personalized campaigns or conversations that help you nurture leads, drive sales, and foster loyal customers.&nbsp;In <a href="https://www.forbusiness.viber.com/en/blog/post/viber-in-2022-trends-defining-the-future-of-brand-user-communication/">2022</a>, we have seen an increase in all types of messaging, across all markets.<ul><li style="text-align:justify;">Transactional Messages get a 73% spike as brands prioritize essential notifications.</li><li style="text-align:justify;">There is a 32% surge in Promotional Messages delivered to end-users across markets.</li><li style="text-align:justify;">Users expect two-way conversations with brands, driving a 17% growth of Conversational Business Messages worldwide.</li></ul>Each of the Rakuten Viber Business Messages types provides e-commerce and retail businesses with a wealth of engagement opportunities resulting in conversions. Some ideas include:<ul><li style="text-align:justify;">Offer personalized product recommendations</li><li style="text-align:justify;">Share exclusive promotions and discounts</li><li style="text-align:justify;">Provide customer support and assistance</li><li style="text-align:justify;">Send order confirmations and shipping notifications</li><li style="text-align:justify;">Collect feedback and reviews</li></ul>The benefits of such type of outreach are twofold: it builds trust and loyalty with your customers, and it boosts your marketing ROI. <a href="https://b2b.viber.com/media-kit-request-bm">Learn more about Rakuten Viber Business Messages.</a><figure class="image"><img src="https://lh4.googleusercontent.com/OOG1lUT6BtGRqcolv-m9Ze72HQOQJoNpAu_oSQJ5dHKxm2yOznpCNh9SB1qfRDkqGjky3W0wk4b61HtOVlbzlHxniqlkU4-sh0IMnkEBKDBE1BfqC7GmmfOfhRIktNxKndRek2seDoRaBAzC9Qkm7oU"><figcaption>Using Rakuten Viber Business Messages in e-commerce</figcaption></figure><h2 style="text-align:justify;">3. Leverage Rakuten Viber Chatbots for seamless customer interactions.</h2>Chatbots have become increasingly popular as a tool for providing quick, automated customer service and support. <a href="https://www.forbusiness.viber.com/en/chatbots/">Rakuten Viber Chatbots</a> are easy-to-use—you can create a chatbot yourself or with help of our <a href="https://www.forbusiness.viber.com/en/messaging-partners/">messaging partners</a> to handle a variety of tasks, such as:<ul><li style="text-align:justify;">Answering frequently asked questions</li><li style="text-align:justify;">Providing product information</li><li style="text-align:justify;">Guiding customers through the purchasing process</li><li style="text-align:justify;">Assisting with order tracking and returns</li><li style="text-align:justify;">Offering personalized promotions and discounts</li><li style="text-align:justify;">Enabling easy payments</li></ul>By integrating a chatbot into your Rakuten Viber messaging strategy, you can provide your customers with instant, 24/7 support without needing to invest in a large customer service team—giving customer service representatives the opportunity to focus on more complex tasks. This not only saves you time and resources but also helps to improve customer satisfaction and increase sales.<figure class="image"><img src="https://lh5.googleusercontent.com/RAdaggT7yOqEjNGO6kmtvaOUZStAVoDN6eLMMy9MKjJfB-NdB4v9o6QZhMG44sv78xPIapofL61OI9V2qMpssdqkIt1yIXBtk-TLAEl1yAWqhlSklEXj9qCTTJkeHPFBeYo7hACVFBl5BAn3xt8KXB4"><figcaption>Rakuten Viber Chatbots for e-commerce brands</figcaption></figure><h2 style="text-align:justify;">4. Take advantage of Rakuten Viber's Advertising Solutions.</h2>Rakuten Viber offers a variety of <a href="https://www.forbusiness.viber.com/en/marketing-solutions/">advertising solutions</a> that can help you reach a wider audience and drive more traffic to your e-commerce store. Some options include:<ul><li style="text-align:justify;">Native ads: Integrate your ads seamlessly into Rakuten Viber's user interface, making them appear as natural content rather than intrusive advertisements. Rakuten Viber Ads can appear in Chats, Calls, Explore screens, More tab, and as a post-call banner. This helps to increase engagement and conversions as users are more likely to interact with ads that blend in with their overall app experience.</li><li style="text-align:justify;">Sticker packs: Create branded sticker packs that users can download and share in their personal conversations. This not only increases brand awareness but also encourages word-of-mouth marketing as users share your stickers with their friends.</li><li style="text-align:justify;">Lenses: Express your brand identity in an engaging way with branded filters that customers can use to make photos and videos. Users can share Lenses with others giving brands the opportunity to go viral.</li></ul><figure class="image"><img src="https://lh6.googleusercontent.com/tfCAelAuMHAfqO_lTN3SGY1M4YRn-2O5DCGGhZdbxUnI3mjJE8UAX0zByTHOiAww_mzPtAVPAQYjWhOryE50WinYeP1bRPMeTxOBUURaV7K9oK-SCjbR6_VjlPzz3klVuzR-DLfuk6MeFRchWUNk2MI"><figcaption>Examples of Rakuten Viber Ads and branded Stickers</figcaption></figure><h2 style="text-align:justify;">5. Be creative: experiment with Rakuten Viber Branded Lenses.</h2>Augmented reality lenses are a fun and interactive way to engage with your audience. This advertising solution is great for promoting your brand and products, highlighting your latest innovations, and creating an immersive experience for customers.Lenses are perfect for any occasion, whether it’s a product launch, a holiday special, or simply a way to show off your brand’s personality. They can be used to create a memorable engagement, as well as drive brand awareness and recognition.An example of a branded use case is allowing users to try on products virtually, "try before you buy". This can be a great way to add some creativity to Rakuten Viber messaging for retailers and increase conversions.<figure class="image"><img src="https://lh6.googleusercontent.com/dcDvM8CE3FMqZjltJiw_aO1pY7YhqKmdPA35V6VXsbkNn0jO64-j9Ubr_cQbg3iUSQquBCm7ZsXwDMmvNSER3bkyq1ZjJMDWH3kQY6A8ciVd0F9Y6i3OpCV3ohoIoiEr3qdf3tpBKbSefHil1wN4Mtw"><figcaption>Rakuten Viber Chatbots and Viber Lenses work in synergy</figcaption></figure>These are just a few examples of how Rakuten Viber’s solutions can support retailers and help sell more.&nbsp;<a href="https://b2b.viber.com/viber-for-business-form">Contact us</a> to learn more about the Rakuten Viber toolkit for marketers to see what works best for your business.To maximize the effectiveness of your marketing strategy, it's essential to track key performance metrics and make data-driven decisions. Analyze your campaigns, identify trends and optimize accordingly.Start <a href="https://www.forbusiness.viber.com/en/viber-for-business/">exploring Rakuten Viber for Business</a> solutions today and unlock the full power of this versatile messaging and advertising platform.

Maximize Conversions & Performance: Top-5 Ideas for E-commerce and Retailers

How e-commerce retailers can maximize conversions with Rakuten Viber's messaging and advertising

Maximize Conversions & Performance: Top-5 Ideas for E-commerce and Retailers

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