CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

Rakuten Viber offers 3 months of free conversational business messages, presents recently launched channels and AR lenses, shares insights on new advertising capabilities and bots' rise in customer engagement.On April 5th, 2022 Rakuten Viber's senior management came to Athens, Greece for their first networking workshop in two years. The event covered the rising importance of messaging for businesses in times of change and discussed the newest mobile marketing examples and trends with industry professionals in attendance. The latest Rakuten Viber tools for businesses help marketers achieve their messenger marketing goals, &nbsp;and strengthen customer loyalty as shown in proven case studies from Greece and the region. The speakers wrapped up with delineating the company's global goal of becoming a "super-app".A new era for brand communicationSmartphone use is on the rise and, with it, the amount of hours users spend on mobile. Rakuten Viber is well-placed to make the most of this trend: with its impressive smartphone penetration levels (reaching&nbsp; 91% in Greece and up to 98% in some European countries). In Greece only, Rakuten Viber facilitates more than a billion calls, tens of billions of messages, and timeless connections between users and brands. Rakuten Viber is focused on putting this trend to good use for both the brands and the users, so it's constantly adding new solutions that facilitate user-brand interaction.&nbsp;Rakuten Viber's latest product—Channels is now available in Greece for the first time as the ultimate broadcast platform for content creators. Channels offer maximum engagement with advanced moderation options and the new comments feature which generates top interaction rates for content partners such as influencers, media companies, sports clubs and more... In Greece alone, there are 4.5 million members on Channels on Rakuten Viber today. Some of the biggest and the most lively examples are the <a href="https://invite.viber.com/?g2=AQAVNiDVlfjrIEtaYLf1s2sUzRrpfLVlfLVg4J8wkdNKMUSnUcQWJxnXH0Os1heH&amp;lang=en">Greek Government's </a>channel set around regular updates on the COVID-19 pandemic and the situation in the country, together with many channels of national football teams such as <a href="https://invite.viber.com/?g2=AQAcOqZZGT0giUudHheATw1uLljCGpuchRMDo62rvPuICNrW54chVk3J1E%2BumGSh&amp;lang=en">Olympiacos</a>, <a href="https://invite.viber.com/?g2=AQAz%2Fa4sm503a0neSryZs88AFyWSxH5MZwkW7T5E72gR6FHzfn%2FRbWHOkAv3kKZK&amp;lang=en">PAOK</a>, <a href="https://invite.viber.com/?g2=AQB6leB6pZqtjU5uHkq%2FGk3rYFVH1hapu7okEI4ayoksO4HBA5xa1AdlTJHVE0p1&amp;lang=en">Panatinaicos</a>, etc and of course some food inspiration from the leading master's chef <a href="https://invite.viber.com/?g2=AQAhBvy%2Fxq4AVkvdcSJNLTW3ZzYgysKic0s7aH52fwxfKi%2B0uyz5veoMTAUj%2BS5q&amp;lang=en">Akis Petretzikis</a>.<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/2_Daniela_Ivanova_7f62f4b6cd.jpg"><figcaption>Daniela Ivanova, Growth Director Europe</figcaption></figure><a href="https://www.forbusiness.viber.com/en/blog/post/rakuten-viber-snap-partnership/">Rakuten Viber Lenses</a>, a good example of AR creative engagement in the app, have been a success in Greece, helping brands stay relevant for a Gen Z audience and beyond. In less than 3 first months since their launch in October, more than two million Lenses have been created by Greek users.&nbsp; On Rakuten Viber, thanks to the lenses integration, businesses can innovate and optimize the user experience, by creating unique experiences with their products or services.&nbsp;Native, <a href="https://www.forbusiness.viber.com/en/marketing-solutions/">non-intrusive Rakuten Viber Advertising solutions</a> with different targeting capabilities continue to gain popularity with brands who want to increase their visibility and attract new users. Last year, the volume of ads impressions on Rakuten Viber grew by 16% in Greece, where telco, fintech, food and beverage, utility and retail became the top-performing verticals.<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/1_Viber_in_Greece_7c6187195d.jpg"><figcaption>Top industries using Rakuten Viber Business Messages in Greece</figcaption></figure>Rakuten Viber <a href="https://www.forbusiness.viber.com/en/messaging-solutions/">business messaging solutions</a>, which include Chatbots and Business Messages, continue strengthening 1-to-1 communications between brands and users. In 2021 in Greece the company recorded:<ul><li style="text-align:justify;">A 35% growth in the number of <a href="https://www.forbusiness.viber.com/en/blog/post/product-evolution-chatbots/">Rakuten Viber Chatbots</a>, where customers get automated replies to requests in real-time 24/7. Chatbots let businesses offer around-the-clock support without the additional costs that come with human agents—and free up the human service agents to deal with more complex customer care needs.</li><li style="text-align:justify;">An 82% growth in delivered <a href="https://www.forbusiness.viber.com/en/business-messages/">Rakuten Viber Business Messages</a>. The purpose of Rakuten Viber Business Messages is to bring brands closer to customers via a single channel that has everything one needs for a fruitful interaction: from driving purchases via <a href="https://www.forbusiness.viber.com/en/blog/post/how-to-improve-your-customer-engagement-and-increase-sales-with-personalized-messages/">personalized promotional messages</a> to delivering important notifications via transactional messages and providing around-sales customer support via <a href="https://www.forbusiness.viber.com/en/blog/post/what-is-conversational-commerce/">conversational messages</a>.</li></ul>Rakuten Viber expects that conversational business messages will continue growing – globally and in Greece. To help brands familiarize with this 2-way communication solution, the app has launched <a href="https://b2b.viber.com/conversational-viber-business-messages-promo2022">a three-month free trial for Rakuten Viber Conversational Business Messages</a>: from April 4th to June 30th, 2022 across global markets any brand sending its first conversational message receives 90 days of free conversational messages from the date of the first message.<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/3_Momchil_Elenkov_be8e282aa5.jpg"><figcaption>Momchil Elenkov, Fintech Business Development Director</figcaption></figure>Fintech is another and one of the key components to a seamless customer experience and a part of Rakuten Viber's strategy to become a super-app. Rakuten Viber users and partners can already benefit from different payment services available on the app. By enabling payments, Rakuten Viber establishes a framework for a single gateway to many options for users and brings fast, personalized, and secure messaging experiences that go beyond meeting customers where they are for our brands. Now brands can accept payments within Rakuten Viber Chatbots, and there are more fintech features coming soon in Greece."Today people no longer want to use apps for different needs separately. On average app users spend 77% of their time on their top 3 apps, and almost half of their time in one single app," says Konstantin Kostadinov, Senior Sales Director CEE &amp; CIS at Rakuten Viber. "People nowadays seek one gateway to many options in one place, and Rakuten Viber continues developing and pushing the app even further to make it a convenient place that meets the maximum of users' needs: from fintech services, taxi and food orders, useful chatbots, and more."

Rakuten Viber live from Athens: Announcing new digital tools for brands

Discover the best Rakuten Viber solutions for user-brand interaction from our recent event in Greece

Rakuten Viber live from Athens: Announcing new digital tools for brands

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