CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

ChatGPT has taken the world by storm, and it looks like we are just scratching the surface.&nbsp;Let’s start with the fact that ChatGPT is a different AI technology and doesn’t have much in common with usual chatbots, except for the word “chat” in their names. It is not a chatbot in the traditional sense, and should not be confused with such.&nbsp;ChatGPT is a large language model (GPT) trained to have a conversation that can generate human-like text. Simply put, it is AI that speaks human. It is about to open up a world of possibilities for brands, customer service, and conversational commerce. Since its launch at the end of 2022, <a href="https://www.reuters.com/technology/chatgpt-sets-record-fastest-growing-user-base-analyst-note-2023-02-01/" target="_blank" rel="noopener noreferrer nofollow">ChatGPT has gained over 100 million users</a>, and its impact on various industries is in the very early stages and will continue to grow exponentially.&nbsp;Once the technology gets greater adoption, the first change will be how people search and discover information. Instead of getting just a list of not-always-relevant links, a person can get a response that he or she is actually looking for, specify further details through a conversation, and get a personalized experience.&nbsp;How? ChatGPT can understand natural language input from users and provide them with relevant answers, based on the context of the conversation. It can also generate human-like text responses, making conversations more engaging and intuitive. There are multiple features that make ChatGPT a revolutionary technology, but two stand out:1. Advanced Natural Language Understanding: ChatGPT has a deep understanding of human language which enables it to process and analyze complex conversational inputs. It paves the way for more meaningful and contextually relevant interactions, bridging the gap between humans and AI.2. Contextual Memory: Unlike traditional chatbots that often struggle with maintaining context throughout a conversation, ChatGPT has the ability to remember and refer back to previous conversations. This allows it to tailor its responses to the user’s needs and context, and also makes interactions feel more natural for the users.What does it mean for brands and businesses – and for us all as consumers?&nbsp;This will alter how people find, interact with, and buy from brands and accelerate a further, even greater shift toward conversational commerce. For businesses, this means easier discovery, greater engagement, and, ultimately, more sales. It also means a much faster shift towards a more personalized, real-time connection with the customer, at all stages of the customer journey because of increased accuracy and efficiency, delivering a more seamless customer experience.&nbsp;At Rakuten Viber, we have been aware of this trend for some time now, thanks to insights from our own numbers. In <a href="https://www.forbusiness.viber.com/en/blog/post/viber-in-2022-trends-defining-the-future-of-brand-user-communication/">2022</a>, Rakuten Viber’s Transactional Messages got a 73% spike as brands prioritized essential notifications, Conversational Messages were up by 17% globally, and Promotional grew by 32% across geographies. 12 billion messages were exchanged in chatbots last year as businesses embraced round-the-clock support.&nbsp;<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Viber_business_messaging_Global_trends_in_2022_3e340ce1e9.png"></figure>External studies support what we are seeing: according to the <a href="https://datareportal.com/reports/digital-2023-global-overview-report" target="_blank" rel="noopener noreferrer nofollow">Hootsuite report </a>from 2023, Chat and Messaging apps are used by 94.8% of users aged 16–64 every day, becoming the number-one channel, above even Social Media, with 94.4%.Putting it all together, these are the trends that are shaping the future of brand-customer interactions:<ul><li>Considering the popularity of chat apps among users, businesses will adapt and prioritize round-the-clock presence through messaging apps.</li><li>ChatGPT and AI in general will accelerate the shift towards better-quality content and interactions.</li><li><a href="https://www.forbusiness.viber.com/en/blog/post/the-rise-of-conversational-commerce/">Conversational commerce</a> and real-time connections with customers will improve and will turn into natural conversations, even if run by AI.</li><li>Further advancement in AI will continue to shape the future of customer experience and engagement, and businesses that embrace this technology will be the ones leading the way.</li><li>And most importantly –&nbsp;all of this will happen extremely fast.</li></ul>With messaging apps being the number one channel for daily use, Rakuten Viber is at the forefront of this shift. We offer a variety of tools and features that enable businesses to leverage AI technology for seamless and personalized customer experiences. Through the integration of chatbots, rich messaging capabilities, comprehensive analytics tools, and having used AI for many years, Rakuten Viber helps businesses create better brand experiences, driving engagement and conversion.The landscape of conversational commerce and AI technology progresses. What does it mean for Rakuten Viber? We remain dedicated to providing businesses with the most innovative solutions to stay competitive and deliver exceptional results. Our team focuses on continuous improvement, adaptation, and embracing emerging trends. It ensures that businesses partnering with Rakuten Viber will lead the way in this fast-paced and dynamic environment. After all, conversations are at the core of Rakuten Viber’s offering, and if there’s one thing the popularity of ChatGPT proves — it’s that people prefer to get things done through conversations.

What does the launch of ChatGPT and advancement in AI mean for brands

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