CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

<p>A recently released <a href="https://hootsuite.widen.net/s/nx7kvjjjr6" target="_blank" rel="noopener noreferrer nofollow">Digital 2022</a> report includes impressive new numbers: 92.1% of all people access the internet via their phones, while only 71.2% on laptops or desktops, and 28.2% on tablets. The average time a user spends on a mobile device is 4 hours 48 minutes daily. With everyone on mobile today, reaching customers through this channel is more critical than ever.</p><p>At Viber, we connect people all over the world, providing free and secure calls and messages. Rakuten Viber operates in over 190 countries. Our numbers echo the scale and depth of the mobile reach described in the Digital 2022 report: every single minute there are 3 million active Viber users who send 3,9 million messages, share 1,2 million pictures and make 375 thousand calls..&nbsp;</p><p>Calls and messages are the core of Viber, but there is so much more. Stickers, group chats, and innovative Viber Lenses are just some of the rich, engaging features that people love.&nbsp;</p><figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Viber_Users_Statistics_2021_9cfa598022.png"></figure><p>With this level of engagement, it’s no wonder why businesses choose Viber to connect with their customers. A secure, reliable, and easy-to-use app with a wide range of features, Viber is the communication tool businesses need to succeed. Available on smartphones, tablets, and desktop computers, it is a multi-platform app that users can access from anywhere, anytime, allowing companies to ensure their message is getting through.</p><h2><strong>Viber for Business</strong></h2><p>Viber offers a suite of messaging and advertising solutions aimed at helping businesses at different stages of the customer journey.</p><ul><li><a href="https://www.forbusiness.viber.com/en/messaging-solutions/">Viber Messaging Solutions</a> (including <a href="https://www.forbusiness.viber.com/en/business-messages/">Viber Business Messages</a> and Viber Chatbots)</li><li><a href="https://www.forbusiness.viber.com/en/marketing-solutions/">Viber Advertising Solutions</a> (including Viber Ads, Viber Stickers and Viber Lenses)</li></ul><p>This is a series of articles, each dedicated to the benefits businesses can get from using one of the Viber for Business products and solutions. This blog will focus on the benefits of using Viber Business Messages.</p><h2><strong>What are Viber Business Messages?</strong></h2><p><a href="https://www.forbusiness.viber.com/en/business-messages/"><strong>Viber Business Messages</strong></a><strong> are transactional, promotional, and conversational messages sent by companies directly to their database of customers.&nbsp;</strong></p><p>Not only can these messages be sent in a single thread, but customers can reply, so businesses engage in a conversation. This type of connection with the customer is key to building loyalty and trust. One-to-one communication leads to a better understanding of customer needs and preferences<strong>.</strong> This, in turn, can help companies improve their products and services, and increase sales.&nbsp;</p><p>Some examples of <strong>transactional messages</strong> include order tracking notifications, purchase receipts, account activation messages. <strong>Promotional messages</strong> are specials and deals, updates, new product launches, and more. This communication works great for re-engaging inactive customers, too. <strong>Conversational</strong> messages are designed for customer service queries, collecting feedback, and communicating about any subject you or the customer would like to discuss.</p><h2><strong>What are the core benefits of one-to-one, personalized messages?</strong></h2><p>Your customer opted in for this type of notification, so you know they <i>do</i> want to hear from you, the brand.&nbsp;</p><h3><strong>Single channel for all types of messages</strong></h3><p>Send transactional, promotional, and conversational messages in one channel, making it easy for you and convenient for the customer. They can easily search for messages and pin the ones they need to the top of the chat screen.</p><h3><strong>Two-way communication</strong></h3><p>A marketer’s dream comes true – creating an emotional connection, building loyalty, and turning one-time buyers into life-long customers through a dialogue with a customer. Studies show that customers who feel a personal connection to a brand are more likely to be loyal, make additional purchases, and recommend the company to others. Mobile messaging is one of a few channels that allows the building of that type of two-way communication. Customers can reply to your messages instantly, meaning you can get feedback quickly and respond immediately.&nbsp;</p><figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Conversations_with_clients_via_Viber_Business_Messages_ef90ac05e6.png"><figcaption><i>Conversations with clients via Viber Business Messages</i></figcaption></figure><h3 style="text-align:justify;"><strong>Verified official business account</strong></h3><p>When businesses set up an official account with Viber, they get a “blue tick” – the sign of brand authenticity. It is a significant differentiator on the platform and assures users that they are communicating with a verified business. Include the logo, description, address and additional contact information for your business on your Viber business profile to make it easy for customers to find out more. Trust is important. It's what allows us to form relationships, make decisions, and feel secure in the world around us. When it comes to brands, trust is essential for establishing positive relationships with customers and clients.</p><figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Official_Viber_business_account_d91d10705c.png"><figcaption><i>Official Viber business account</i></figcaption></figure><h3><strong>Interactive conversations enhanced with new features</strong></h3><p>With Viber Business Messages, you don’t need to limit what you send to just a short text. Brands can include up to 1,000 characters, images, videos, files, and even URLs with a CTA button. Customers can also send you files, photos or videos. This type of exchange can create a more interactive and engaging conversation<strong>, </strong>and for businesses,<strong> </strong>it can provide a more detailed view of what the customer is looking for.&nbsp;</p><figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Interactive_conversations_via_Viber_Business_Messages_4caac8b24a.png"><figcaption><i>Interactive conversations via Viber Business Messages</i></figcaption></figure><h3><strong>Pay only for what’s been delivered</strong></h3><p>Viber Business Messages are priced per message delivered, not per recipient. This means you’ll only be charged for messages that are actually delivered to a customer, not for messages that are sent. You will learn about many available features when you open your <a href="https://www.forbusiness.viber.com/en/blog/post/how-to-open-a-viber-business-account/">Viber Business account</a>. One of such features is TTL (Time To Live), which helps companies set the time it takes for messages to be delivered to their recipients. Thus, businesses won’t have to pay for unread messages which haven't reached a customer in a limited time frame.</p><h3><strong>Analytics for marketing campaigns</strong></h3><p>Real-time data will help you to view the performance of your business campaigns which will allow brands to discover how customers interact with their content (e.g. to see how many people have opened and read their messages). Brands can use this data to decide on audience segmentation strategy, personalize creative content and measure the effectiveness of their mobile marketing campaigns.</p><h3><strong>Get maximum out of your first-party data</strong></h3><p>Integrate Viber Business Messages with your CRM or CDP system to get the most out of your customer interactions<strong>.</strong> With Viber, you can connect with your customers on a deeper level and keep track of all your essential data in one place. Segment your customers into different groups, track interactions and preferences, use different content for different customer types, and more. Through Viber, brands can send messages that are tailored to each customer. This means that customers feel like they’re being heard and that the brand is interested in their needs, building trust and loyalty, which are essential for any company.</p><h3><strong>Viber security</strong></h3><p>Viber offers end-to-end encryption for private and group user chats, and encryption in transit for business messages. The messages are not stored on Viber’s servers; connections are secure and are HTTPS only. This makes Viber a great choice for both users and brand communications. <a href="https://www.forbusiness.viber.com/en/blog/post/how-brands-can-find-the-most-secure-messaging-app-for-business-use/">Learn more about the encryption and security of Viber Business Messages</a>.</p><h2><strong>Why use Viber Business Messages?</strong></h2><p>Simply put, Viber Business Messages allows companies to send notifications and updates directly to their customers, engaging in a personalized conversation between a brand and a customer. It is a great way to keep your audience informed and up-to-date on what's going on with your business while strengthening the brand-customer relationship while encouraging repeat business. The results? Improved customer service, increased customer engagement, and more sales.</p><p>If you're interested in using Viber Business Messages for your company, be sure to check out our <a href="https://www.forbusiness.viber.com/en/business-messages/">website</a> for more information.</p>

Top Benefits of Viber Business Messages

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