Истории успеха Viber foodpanda


Driving brand awareness and engagement with Viber ads, stickers and a chatbot

Stickers sent


Exposed users


Weekly chatbot interactions



foodpanda is a mobile food delivery marketplace owned by Berlin-based company Delivery Hero SE. It operates in over 50 countries, with a focus in Asia Pacific, Bulgaria and Romania.

The brand wanted to drive awareness in Bulgaria, position themselves as innovative, dynamic and open minded and improve customer experience using a modern digital communication tool.


foodpanda took advantage of Viber advertising and messaging solutions to drive audiences and increase engagement with their brand new chatbot. foodpanda released two sticker packs and allocated a media budget to promote them, targeting Viber users via ad placements. 

In addition, their chatbot provided customer care, facilitated food orders and offered 1-2-1 personalized messages.

Истории успеха Viber 1

The campaign has been a tremendous success, with a large spread across Viber Bulgarian users:

  • 3.1M+ exposed users in total, either through stickers or ads
  • 556K+ sticker sacks downloaded
  • 12.8M+ impressions recorded
  • 700K+ weekly interactions within foodpanda chatbot

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