Discover the easy yet impactful way to launch your Viber Ads with our new self-service platform.

How to use Viber Ads Manager

The platform helps smaller advertisers run campaigns directly on Viber

Rakuten Viber introduces Viber Ads Manager for small and medium agencies and advertisers

Grow customer loyalty during peak shopping season with Viber. Learn how!

Shopping season best practices with Viber Business Messages

Ready to enrich your business messaging? Find out how our new creative message type can help.

Viber Carousel Messages: Why, when, and how to use them

Fuel action with real-time insights using Viber's new, interactive business message format

Viber List Messages: Get actionable feedback with just one tap

Want to fast-track your way to brand visibility and growth? Find out how Viber Advertising Solutions can help.

Viber Advertising: Everything you need to know

Learn about Viber's vision for the future which we kicked off at our brand event in Athens, Greece.

Event recap: Viber Summer Connect in Athens

Learn more about the new interactive Viber Rich Business Messages 

Rakuten Viber expands Business Messaging suite with new Carousel and List message features

Explore strategies and Viber for Business solutions for impactful, goal-driven flash sale campaigns

How to run effective flash sale campaigns with Viber for Business

Learn how connecting your chatbot to Viber can take your CX to the next level

Viber Chatbots: Everything you need to know

Learn how Viber Business Messages help brands send personalized, timely back-in-stock alerts

Back-in-stock alerts: Boost sales with Viber Business Messages

Rakuten Viber team announces exciting updates for 2025

Event recap: The super app for your business growth in the Philippines

Rakuten Viber reveals how businesses and users worldwide interacted on the super app

Viber for Business 2024: Key results of the year

Discover how Rakuten Viber can help you set up the perfect Valentine's Day campaigns

Spread love and romance: Creative ways to use Rakuten Viber for Valentine's Day

Find out more about the new standard for Transactional Viber Business Messages and how to get started.

Transactional Message Templates: Everything You Need to Know

Learn what's new with Viber Business Messages this month - from new message formats to self-service options.

[May 2026] Viber Business Messages Updates

Learn how to turn conversational commerce into a revenue engine, based on research from Omdia.

Why messaging is failing 70% of retailers (and how to fix it)

Learn about our latest features and the launch of Transactional Message templates

Q2 Viber for Business product updates

Messaging at a crossroads: What the next decade of business conversations will look like

Learn more about the new advertising partnership

Rakuten Viber and Happydemics bridge the gap between ad impressions and human perception

Find out how Viber Business Messages trailblazed the way to better interactions between brands and customers.

From messages to meaningful conversations: 10 years of building Viber Business Messages

Advertisers are given extra confidence that their campaigns run in a suitable environment

Rakuten Viber strengthens tools to optimize ad placements and performance with DoubleVerify partnership

Convert holiday browsers into buyers with these proven Viber Advertising strategies.

Viber Advertising strategies for the shopping season

Learn how to make the most of your shopping season advertising

5 tips to maximize your holiday ads with Viber Ads Manager

Communications APIs, unified communications and contact centers

Leading Conversational AI and CX Automation Platform

Global communications platform for messaging, verification, and fraud prevention

Omnichannel business messaging platform for marketing, sales & support

Creating OS and application software for business digitalization

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Seamlessly integrate GenAI agents and live support for superior CX

Omnichannel CPaaS with Viber at its core - trusted by 5,000+ enterprises

Peacom is a powerful messaging platform designed for telcos and enterprises.

Soprano brings over 30 years of experience with enterprise-level secure messaging to each of our clients. That’s why over 25 Global Fortune 500 companies trust us with their mission-critical messaging applications every year. Discover what we do!

Global messaging provider connecting businesses worldwide.

AI-driven digital platform for business messaging and customer engagement.

Advanced Voice: Turn calls into profits. Connect the future. 

Platform for automating communication, customer acquisition and retention for business

Intergo Telecom powers global SMS, Voice, and Call Center solutions.

Fortis Communications provides global Voice and Messaging services.

Expert Viber partner delivering cost-effective, high-conversion messaging.

Enterprise-grade Conversational AI for seamless customer messaging

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

Positive specializes in IT solutions, complex AI assistants, and chatbots

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

klink.cloud is a leading omnichannel customer engagement platform provider

Custom software solutions, staff augmentation, R&D and MVP development

Build the future communication for global mobile operators and enterprises

Enable novel customer experiences with Generative AI chatbots

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

We provide SMS A2P to Apac pacific region and fintech solution

The Globally Connected Customer Engagement Platform

Omnichannel messaging provider for business communication

Develop omni-channel messaging campaign through Viber, RCS, What's Up

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Ommichannel platform to communicate worldwide

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Digital enabler, specialized in Chatbots, Messaging and Engagement

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Different Solutions for different ways of communication

Corporation in technology and international business, telecommunication and information solutions.

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Digital Solution Provider, Chatbot development and Customer support

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Automate sales, marketing, and support with Terra's smart AI technology

Communication platform helping brands build connected customer experiences.

VMG is the first licensed International Telecom company in Myanmar.

A holistic messaging and digital agency for messaging solutions

First in AI and c-commerce, we provide innovative messaging solutions

URBO is B2B SaaS company for the creative and recreational industries

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Removing communication complexities, so you can succeed.

Omnichannel platform for customer support teams

Multichannel messaging platform for successful business communication

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Enterprise solutions platform for communications, payments, CRM and marketing

A global cloud communications platform for all your mobile marketing needs

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

Optimised two-way communication between management and employees

Providing mobile services to banks and financial institutions in Nepal

Omnichannel communication platform for modern businesses to delight customers

Platform to automate marketing, ecommerce, service operations and support in messengers

Grow your audience, engage your customers, automate your messages - across multiple channels

Hybrid Chat, Conversational Marketing and Customer Automation

360 agency building Viber chatbot solutions

Integrated solutions provider from advertising sales, marketing, branding to production

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

User-friendly chatbot builder for popular messengers, without programming knowledge

Communication platform to keep in touch with your frontline employees

Designing and executing integrated digital, analytic and marketing solutions

Software development company specialising in web, mobile, chatbot and tech consulting

Software development company from UI/UX & Design to product development and IT consulting

Creating chatbots that people actually love!

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Connecting businesses with their customers on Viber, powering secure, private interactions 

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Optimizing communication channels, from businesses to customers

Customized bot development and analytics tools

AI & Chatbots + Omnichannel platform for customer service in messengers

CM.com is global leader in cloud software for conversational commerce

Omnichannel enterprise messaging solutions

One of the biggest companies on the business communication market in Russia and CIS

We offer digital transformation services and global vendor software solutions

Omnichannel communication platform for business messaging globally

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

Infosintez: Integrated platform for SMS, Viber, email, and chatbots, chat center

Largest A2P multi-channel messaging platform in the Philippines

NXAI: Singapore AI pioneer in global customer engagement solutions

End-to-end integrated software, internet, mobile and hardware solutions

Omnichannel Messaging Platform for effective marketing communication

Viber and SMS messaging service provider with web interface and via API

Viber provides brands with opportunity to serve customers better by presenting new features in business conversations &nbsp;Rakuten Viber continues to make users’ communication with brands even easier: users can now pin important information in business chats and reply to a specific message inside a business conversationViber, one of the most popular messaging platforms in the world, has announced the latest set of new features in Viber Business Messages that will seamlessly allow users to find important messages in a business chat and respond to specific messages in conversations with brands. Viber for Business has extended the “Pin-to-top” feature: in order not to miss key information included in a message, users can now pin a selected message inside a business conversation, or use the other recently &nbsp;announced option to pin the whole thread at the top of their chats list (similar to a regular conversation with friends). With the “Pin-to-top” feature any important message will be kept handy - for example, a customer signing up for a lab test or booking a hotel room can have quick access to the specific message with details of the appointment or booking confirmation.&nbsp;To pin a message inside a business conversation:<ul><li>Select a message</li><li>Long press, select “Pin”</li></ul><figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Pin_to_top_business_messages_and_chats_on_Viber_394d567334.jpg"></figure>In addition, users can now reply to a specific message inside a business conversation, allowing users and brands to better maintain and follow the conversation. For example, in an active conversation with a shop with multiple orders, the customer is able to reply to a specific message and be sure that nothing will be misplaced or misunderstood.Replying to a specific message in business chat is just the same as in a regular private or group chats with other users:<ul><li>Select a message</li><li>By long touch, select “Reply” or swipe right on the message you would like to reply to</li></ul><figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Reply_to_a_business_message_on_Viber_d6d2d527c3.jpg"></figure>According to statistics, 56% of users prefer to text brands rather than calling them. Viber for Business continues to simplify customer communication with brands by adding new enhancements to the app. Previously, Viber announced other File, Photo &amp; Video sharing functions available in Viber Business Messages whereby users can send photos, videos and up to 200 MB files to businesses. This allows brands to build more meaningful and convenient communication with users and provide customer support they need. All files shared by businesses and users are protected by encryption in transit.

Viber Business Messages July 2021 feature updates

Viber for Business extends “Pin-to-top” and “Reply” features in business chats

Viber Business Messages feature updates: July 2021

Share

Related articles