CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

Viber began as a way for people to chat with their friends, family and colleagues through instant messaging, but we soon realised it had enormous potential beyond that. We thought why not leverage it as a way for users to communicate with brands directly, just as they do with their friends and family? Viber Business Messages was born.Though at first it was called Viber Service Messages. We chose that name because we wanted it to be very utilitarian – every message had to serve a practical need. It was very service-oriented, and very much about serving transactional content. But for all that, it was a much more personal way of doing business. Now your brand could appear in a user’s chat history right next to their mum!We started almost five years ago with a handful of partners in Russia, which was our biggest market. Ukraine followed soon after, and from there it really spread fast: the rest of CIS, and then CE, and all the Balkan areas like Bulgaria, Greece and Serbia. In the last two years we have started to explore the South East Asian market – especially the Philippines and Vietnam. These areas have a good penetration of Viber, so take up tends to be high.&nbsp;Next we started to think about expanding the type of communication offered between users and businesses – using it not only for purely transactional purposes, but also letting the business promote itself with relevant content to the users. But it’s not a free-for-all – we have very strict guidelines to stop them spamming users, otherwise they would be bombarded by irrelevant messages, and end up deleting the app. It’s a delicate balance to strike – and we always put our users first.Once we allowed promotional messages, we rebranded the service as Viber Business Messages, as it wasn’t just service messages that were being sent. It became a much more comprehensive solution, a much more holistic service. Then we started adding more features, like a profile page for every business that shows their address, phone number, website, logo, and other company information. It acts as a digital business card, and reassures the users that they’re dealing with a verified company.&nbsp;Recently we added the option for businesses to send files and documents to the users. It’s very useful for things like bank statements and all kinds of confirmation documents.Users love it as a way to get in touch with businesses, and vice-versa. That’s always been the core purpose. If you buy some furniture and you can’t put it together, you can just start a chat with the seller and ask an agent where you’re going wrong. You can both send photos of the furniture, instructions, videos, and so on. It’s an incredibly useful tool.Businesses love it too. We work with SMS aggregators, each of which might have hundreds or thousands of clients, be they banks, retailers, courier services, and so on. It’s these aggregators that send the messages for their clients. Once a message has been sent, they get a status in real time. We don’t charge for any messages that failed their delivery. And for every failed delivery you get a reason. If it failed because the user isn’t a Viber user, the aggregator can choose to default to another message medium, like SMS or email. This way, the businesses can guarantee their clients 100 percent reach. And because we don’t charge for any messages that failed to deliver, it doesn’t cost them anything to try a Viber message first.We also have some other neat features. You can set a maximum time for a message to be delivered for sensitive information like a bank balance, for example. If it’s not delivered within, say, 60 seconds, the sender isn’t charged. The first time a user receives a message from a business, an overlay appears and the user can choose to accept or decline their messages. It’s another layer to protect users being spammed. Businesses and customers can attach files as part of their chat, and we allow customers to initiate conversations with businesses rather than waiting to be contacted themselves. This is a huge help if a customer needs help with support or customer service.The success of Viber Business Messages shows that the way we all communicate with businesses is changing. We were the first ones to offer businesses a one-to-one messaging channel with customers. We now help over 5,000 businesses to communicate with their users, and will continue to strengthen the relationship between businesses and their customers.&nbsp;

Business Messages

Our Senior Partnerships Account Director Noa Bar Shay talks Viber Business Messages

How Viber Business Messages changed customer communication for good

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