CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

In keeping with its dedication to smooth customer experience and effective brand-user communication, Rakuten Viber has just updated its Chatbot Commercial Terms.The changes to commercial terms serve to improve the user experience of chatbot subscribers on Rakuten Viber. They will not interfere with the businesses’ ability to use Rakuten <a href="https://www.forbusiness.viber.com/en/chatbots/">Viber Chatbots</a> to communicate with their subscribers 24/7 and to provide automated replies to their customers with free session messages: chatbots remain free to publish, and chatbot subscribers can engage in conversation or interact with your chatbot at any time without cost.&nbsp;<h2 style="text-align:justify;">What’s new?</h2>Messages exchanged in a chatbot will fall into two categories:<ul><li style="text-align:justify;">Chatbot session messages: messages exchanged between the chatbot and its subscribers during a session initiated by the subscriber.</li><li style="text-align:justify;">Chatbot-initiated messages: messages sent by the chatbot owner to its subscribers to engage them in a conversation.</li></ul>A session starts when a subscriber messages the chatbot, either of their own accord or in response to a chatbot-initiated message, and terminates automatically within 24 hours. After that, the next time a subscriber messages the chatbot, a new session starts. For as long as the subscriber is interested in interacting with the chatbot, this brand-user interaction is smooth, free, and convenient for the user.For chatbot-initiated messages, each chatbot receives 10,000 messages per month for free, and for messages in excess of this threshold, we charge per message delivered. Chatbot-initiated messages are a great way to strike up a conversation with your subscribers and initiate a chatbot session, within which all session messages are completely free.&nbsp;<a href="https://help.viber.com/en/article/chatbot-commercial-model">Here</a> you can find out more about the new commercial terms, and if you have questions about them, please <a href="https://help.viber.com/en/article/bot-commercial-model-faq">visit our FAQ</a>.<h2 style="text-align:justify;">Why use chatbots?</h2>Rakuten Viber Chatbots are a cost-efficient and user-friendly messaging solution that helps businesses improve customer experience, be available 24/7, and even drive sales. Here are some of the <a href="https://www.forbusiness.viber.com/en/blog/post/the-chatbot-evolution-from-simple-interactions-to-sentient-like-conversations/">benefits</a>:<ul><li style="text-align:justify;">Chatbots help customers get in touch with businesses whenever they want to, on their terms, and in their own time.</li><li style="text-align:justify;">Subscriber-initiated sessions put the customer in control of their interactions with brands and allow businesses to resolve customer issues in a cost-efficient and timely manner, thanks to automation.</li><li style="text-align:justify;">Chatbots can leverage a rich suite of tools to provide and streamline customer service and even drive sales: cards, carousels, gifs, emojis, stickers, text, pictures, videos, links, files, call-to-action buttons, location, integrated payments systems, and personalized responses.</li><li style="text-align:justify;">Chatbots help improve brand awareness and reputation thanks to personalized look and feel: from logos and branded stickers to custom colors, buttons, and themes.</li><li style="text-align:justify;">Thanks to the CDP and CRM integration, Rakuten Viber Chatbot allows brands to personalize their customer communication.</li><li style="text-align:justify;">Chatbots are a promising business direction: by 2025, business-to-customer interactions by chatbot are expected to reach 95% and the value of the global chatbot economy is forecasted to hit $1,25 billion.</li><li style="text-align:justify;">Chatbots allow businesses to tap into the subscriber base and engage their audience thanks to free welcome messages, unlimited session chats, and a supply of free chatbot-initiated messages replenished on a monthly basis.</li></ul><h2 style="text-align:justify;">How to get started with chatbots?</h2>To make the most of Rakuten Viber Chatbots, brands need to <a href="https://drive.google.com/file/d/1GKXcMXCpoIM_ReeR6GTDZh0lonPzulr0/view">understand how they work</a>. Then, <a href="https://www.forbusiness.viber.com/en/chatbots/">creating a chatbot</a> takes only three easy steps:<ol><li style="text-align:justify;">Create an account. In the Viber Admin panel, provide key information: name and avatar, unique URL, category and subcategory, as well as general information about the chatbot. Receive your unique access key (token), which will enable you to connect your chatbot to our Viber API. Creating a Rakuten Viber Chabot is free.</li><li style="text-align:justify;">Connect your chatbot. Configure the logic of the chatbot yourself using our <a href="https://developers.viber.com/">Viber API guidelines</a> or with the help of external developers or <a href="https://www.forbusiness.viber.com/en/messaging-partners/">messaging partners</a>. Use the token to connect your chatbot to the Viber API. Publishing a chatbot is also free.</li><li style="text-align:justify;">Optional: promote your chatbot. Once you have launched your chatbot, you can get in touch with the Rakuten Viber team to make it searchable and verified for increased visibility. Take advantage of our advertising solutions, to extend your reach to new segments, and leverage your monthly allotment of free chatbot-initiated messages to draw your subscribers into conversations and grow your subscriber base.</li></ol>Still have questions about Rakuten Viber Chatbots? <a href="https://share.hsforms.com/12dJLE_P8S9SFBitFV8l1Fw4fpwx">Get in touch</a>!

Rakuten Viber updates its Chatbot Commercial Terms

Changes are dedicated to keeping a smooth customer experience and effective brand-user communication

Rakuten Viber Updates its Chatbot Commercial Terms

Поделиться

Похожие статьи