CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

Every customer interaction is an opportunity. Viber Click to Chat makes it effortless for customers to reach you, helping you build deeper connections and drive business growth.In this guide, you’ll learn how Viber Click to Chat works and how you can use it for your business. Read on to learn more.&nbsp;<h2>What is Click to Chat?</h2>Rakuten Viber’s Click to Chat feature allows customers to instantly chat with you on the Viber App.So what is click to chat? Customers who either visit your website or social media can click the chat link and start a conversation without the need to save phone numbers.You can use the Click to Chat feature in a couple ways: Add it in your social media or even add in a button on your website.<img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Chat_on_Viber_button_1_ae1042eddf.png" alt="Chat_on_Viber_button (1).png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_Chat_on_Viber_button_1_ae1042eddf.png 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_Chat_on_Viber_button_1_ae1042eddf.png 500w," sizes="100vw" width="674" height="187"><h2>Step 1: Create Viber Business Account</h2>To use Rakuten Viber’s Click to Chat feature, you need to set up a <a target="_blank" rel="noopener noreferrer" href="https://help.viber.com/hc/en-us/articles/10738959646621-Small-business-accounts">Viber Business Account</a> (all free, no payment required).Create your Viber Business account here [Mobile-Only]: <a target="_blank" rel="noopener noreferrer" href="https://vb.me/JoinViberBizAcct">https://vb.me/JoinViberBizAcct</a>&nbsp;<h2>Why Use a Rakuten Viber Chat Link for your Business?</h2><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/ICONS_MOBILE_11_c47dc27c87.png" alt="ICONS-MOBILE-11.png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_ICONS_MOBILE_11_c47dc27c87.png 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_ICONS_MOBILE_11_c47dc27c87.png 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_ICONS_MOBILE_11_c47dc27c87.png 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_ICONS_MOBILE_11_c47dc27c87.png 1000w," sizes="100vw" width="19454" height="10315">Note: The Click to Chat link (viber.me) will not work if your phone number is not registered as a Viber Business Account.&nbsp;<h2>Step 2: Create a Viber Click to Chat link for your business</h2>Use the deep link format https://viber.me/&lt;mobile number&gt; where &lt;mobile number&gt; is in international format. This link offers customers a direct way to reach your Viber account.&nbsp;How to format your Viber Click to Chat link:&nbsp;<ul><li>Example (Correct): <a target="_blank" rel="noopener noreferrer" href="https://viber.me/1XXXXXXXXXX">https://viber.me/1XXXXXXXXXX</a><ul><li>If you are in the Philippines, use viber.me/639XXXXXXXXX</li></ul></li><li>Example (Incorrect): <a target="_blank" rel="noopener noreferrer" href="https://viber.me/+001-(XXX)XXXXXXX">https://viber.me/+001-(XXX)XXXXXXX</a></li></ul><h2>Create your Click to Chat link on the Viber App</h2>After setting up your Viber Business Account, your Click to Chat link is readily available in the Business Account Settings. Follow the steps below to get your link from your Viber app.Get your pre-created Click-to-Chat link here [Use Mobile to get]: <a target="_blank" rel="noopener noreferrer" href="https://vb.me/ClicktoChatPage">https://vb.me/ClicktoChatPage</a>&nbsp;<img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Business_Infographic_01_55a7de2210.png" alt="Business_Infographic-01.png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_Business_Infographic_01_55a7de2210.png 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_Business_Infographic_01_55a7de2210.png 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_Business_Infographic_01_55a7de2210.png 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_Business_Infographic_01_55a7de2210.png 1000w," sizes="100vw" width="14816" height="8759"><h2>Add a Viber Chat Plugin to Your Website</h2>You can boost engagement by using official Rakuten Viber branding for your website's chat plugin. Add the button in areas like:&nbsp;<img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/ICONS_MOBILE_12_5a25aa3947.png" alt="ICONS-MOBILE-12.png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_ICONS_MOBILE_12_5a25aa3947.png 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_ICONS_MOBILE_12_5a25aa3947.png 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_ICONS_MOBILE_12_5a25aa3947.png 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_ICONS_MOBILE_12_5a25aa3947.png 1000w," sizes="100vw" width="19454" height="7796"> Use this logo as an example of how the official Chat on Viber button looks like:<img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Chat_on_Viber_icon_08d2331e77.png" alt="Chat_on_Viber_icon.png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_Chat_on_Viber_icon_08d2331e77.png 156w," sizes="100vw" width="180" height="180"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Chat_on_Viber_button_1_ae1042eddf.png" alt="Chat_on_Viber_button (1).png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_Chat_on_Viber_button_1_ae1042eddf.png 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_Chat_on_Viber_button_1_ae1042eddf.png 500w," sizes="100vw" width="674" height="187">Notes for the button:&nbsp;<ul><li>Do not alter the logo: Keep the Viber "Violet" or "White" branding as provided.</li></ul><h2>Create a Click to Chat link with pre-filled message</h2>You can create a link that automatically inserts a message into the user’s message field to help them start the conversation.<ul><li>Format: https://viber.me/&lt;number&gt;?draft=&lt;message template&gt;</li></ul>Replace spaces with %20. For example, We use the phrase "I want to inquire about" below:<ul><li>Example Link: https://viber.me/1XXXXXXXXXX?draft=I%20want%20to%20inquire%20about</li></ul><h2>HTML Code for Viber Click to Chat</h2>To add in SVG Image (for high-resolution display)&lt;a aria-label="Message us on Viber" href="https://viber.me/1XXXXXXXXXX"&gt;&nbsp; &nbsp; &lt;img alt="Message us on Viber" src="ViberButtonViolet.svg" /&gt; &lt;/a&gt;To add in PNG Image (compatible with most versions)&lt;a aria-label="Message us on Viber" href="https://viber.me/1XXXXXXXXXX"&gt;&nbsp; &nbsp;&lt;img alt="Message us on Viber" src="ViberButtonViolet.png" /&gt; &lt;/a&gt;

Help your customers get in touch with just one tap with Viber's new Click-to-Chat feature. Learn more!

How to use Viber Click-to-Chat for your business

Learn about our new feature that makes it easier for customers to connect with your business.

How to use Click to Chat for your business

Поделиться

Похожие статьи