CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

Rakuten Viber has recently celebrated its 13th birthday and today it is one of the leading global messaging apps with users in more than 190 countries around the world. It allows people to connect via voice and video calls, private and group text messaging, media sharing, and much more. But it's not just a tool for personal communication, it's also a dynamic platform to connect with customers and solve business goals, providing solutions such as <a href="https://www.forbusiness.viber.com/en/blog/post/viber-solutions-for-brands-business-messages-chatbots-ads-lenses-stickers-and-business-inbox-feature/">Viber Ads and Viber Business Messages</a>. Introduced years ago as the first business tools on the app, they now help more than 20,000 brands all over the world to reach wider audiences, enhance brand visibility, and boost sales. Let’s see how these solutions that once have shaken the traditional marketing landscape can benefit your brand today.&nbsp;<h2>Redefining Advertising Strategies with Viber Ads</h2>The importance of digital campaigns in today's competitive market cannot be overstated. As the world becomes increasingly connected, businesses must adapt their strategies to reach customers where they are most active – online. Digital ads have been proven to enhance brand awareness by a staggering <a href="https://techjury.net/blog/ppc-stats/#gref" target="_blank" rel="noopener noreferrer nofollow">80%</a>, making them a vital tool in any marketer's arsenal. They also have a considerable influence on online behavior, with the likelihood of consumers searching for brand-specific terms increasing by <a href="https://techjury.net/blog/ppc-stats/#gref" target="_blank" rel="noopener noreferrer nofollow">155%</a> after being exposed to display ads. This heightened interest can directly translate into sales, as customers are <a href="https://techjury.net/blog/ppc-stats/#gref" target="_blank" rel="noopener noreferrer nofollow">70%</a> more likely to purchase via a retargeting ad. With these impressive statistics, it's clear that digital advertising is not just a trend but a necessity for companies aiming to thrive in the digital age.<a href="https://www.forbusiness.viber.com/en/marketing-solutions/">Viber Ads</a> offer businesses an opportunity to increase <a href="https://www.forbusiness.viber.com/en/blog/post/maximizing-the-power-of-viber-advertising-solutions-for-building-brand-awareness/">brand awareness</a> and bring more customers, thus driving both online and in-store sales. It allows companies to showcase their advertising where people spend the majority of their time – on a chat app – while placing it natively within the interface. These ads can target the audience based on their interests and demographics, making it easier to attract their attention. It helps brands to stay on top of minds of their potential customers, increasing the chances of turning them into buyers, whether they choose to purchase online or in the store. Moreover, brands can get analytics about the performance of their ads to further strengthen their campaigns and optimize their strategies for maximum impact.<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Examples_of_Ads_on_Rakuten_Viber_2d58dafbc5.png"><figcaption>Examples of different ad placements on Rakuten Viber</figcaption></figure>For online sales, Viber Ads can drive traffic directly to an e-commerce website or a specific product page. Potential customers can be redirected to the store website by clicking on the link inside the ad, thereby facilitating an immediate purchase. This can be particularly effective during the sales season or in combination with special promotions and discounts that incentivize potential consumers to buy online. Soon, Viber Ads will also allow brands to lead customers to a specific product or selection of products within the app.&nbsp;For in-store sales, Rakuten Viber Ads can be used to promote events, new product releases, or deals available only at physical locations. Geolocation features can target Rakuten Viber users in a specific area, making the ads highly relevant and timely. This can drive foot traffic to physical shops, enhancing the opportunity for in-store sales.In a time where competition is rife and businesses are looking for effective methods to stand out, Viber Ads offer a great solution. It allows companies to reach out to their customers in a way impossible with <a href="https://www.forbusiness.viber.com/en/blog/post/rakuten-viber-ads-vs-traditional-advertising-efficiency-and-scale/">traditional advertising</a> channels. They can help businesses build strong relationships with their clients and drive revenue, both online and in-store.&nbsp;<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Use_Rakuten_Viber_Ads_for_targeted_campaigns_a1a375253f.png"><figcaption>Targeted Viber Ads campaigns&nbsp;</figcaption></figure><h2>Unlocking Customer Engagement: The Impact of Viber Business Messages</h2><a href="https://www.forbusiness.viber.com/en/business-messages/">Viber Business Messages</a> is a powerful tool to engage clients in a more personalized and interactive manner. It allows companies to send alerts, promotional messages, and service notifications directly to their customers' Rakuten Viber app. Moreover, consumers can reply or send questions, facilitating two-way communication. Businesses can also share images, videos, buttons, URLs, and various types of files in the messages, making them more engaging and informative. It's all about enhancing customer experience and building stronger relationships while simultaneously bringing more opportunities to drive sales.<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Rich_media_Viber_Business_Messages_1b03ab62ee.png"><figcaption>Examples of rich-media Viber Business Messages</figcaption></figure>The many <a href="https://www.forbusiness.viber.com/en/blog/post/viber-for-business-how-to-increase-engagement-and-drive-sales/">benefits of Viber Business Messages</a> include:• Broad User Base: Rakuten Viber boasts over 1 billion Android downloads, making it a widely-used messaging app globally. This assures businesses that clients from their customer base are already on the app and can be effectively reached there.&nbsp;• Direct and Instant Communication: Viber Business Messages allow brands to communicate directly with their customers in real-time. This direct and instant communication enables brands to provide immediate support, answer questions, and resolve issues efficiently.• Enhanced User Satisfaction: Businesses can integrate their CDP or CRM system with Viber Business Messages to send targeted messages to their clients, thereby increasing loyalty and enhancing client satisfaction. It ensures that every interaction is relevant to the audience.• Improved Conversion Rates: Brands can send promotional offers, assist with purchases, send updates on the delivery, and collect feedback through a single chat. This helps customers to get all essential information in one place, prevents platform-switching that can lead to shopping fatigue, and thereby increases conversion rates.• Detailed Analytics: Rakuten Viber provides analytics of your marketing campaigns, including seen and click-through rates. This allows companies to monitor their success and optimize for better results.&nbsp;• Cost Efficiency: With Rakuten Viber, businesses can benefit from pricing strategies that maximize their ROI. For example, when sending Business Messages, brands only pay for messages that are delivered, ensuring that the campaign budget is allocated to customers who have received the messages.&nbsp;<h2>Leveraging Viber Business Messages for Retail Success</h2>Viber Business Messages offer plenty of opportunities for businesses to establish a stronger bond with their customers, boost sales, and drive revenue.1. Personalized Promotions: Utilize Rakuten Viber to send consumers <a href="https://www.forbusiness.viber.com/en/blog/post/how-to-effectively-engage-your-audience-on-viber-without-overwhelming-them/">customized promotional messages</a> or discounts based on their purchase history and preferences. Making them unique and relevant to each client increases their likelihood of purchase.2. Sales Event Updates: Keep your customers informed about new product releases, exclusive launches, or upcoming sales. This creates anticipation and increases the chance of clients visiting your online or physical store.&nbsp;3. Customer Service: Viber Business Messages can be an effective <a href="https://www.forbusiness.viber.com/en/blog/post/faster-customer-service-and-lower-costs-how-viber-business-messages-make-it-happen/">customer service</a> tool. Prompt resolution of consumer inquiries or issues not only improves client satisfaction but also fosters a positive relationship with the consumer, encouraging them to frequent the store.4. Product Recommendations: Based on customer purchase history, recommend products they might be interested in. Such personalized suggestions can act as a catalyst for additional purchases.5. Loyalty Programs: Use Rakuten Viber to update customers about their loyalty program status, reward points, and exclusive member-only offers. This not only gives customers a sense of exclusivity but also incentivizes them to make more purchases to earn more bonuses.6. Feedback Requests: Ask customers for feedback on their shopping experience or on products they've bought. This not only provides valuable insights for the company but also makes customers feel valued and heard, which can encourage repeat purchases.<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Examples_of_business_messaging_on_Rakuten_Viber_8a6bc1b084.png"><figcaption>Using Viber Business Messages in retail&nbsp;</figcaption></figure><h2>A New Era of In-Store Sales: The Potential of Viber Ads and Viber Business Messages&nbsp;</h2>Using Viber Ads and Viber Business Messages can help you enhance your in-store sales. Here's how:<ul><li style="text-align:justify;">Boosted Brand Awareness: Using Viber Ads can boost your brand awareness among customers. Increased recognition can lead to more in-store visits and, therefore, more revenue.</li><li style="text-align:justify;">In-Store Experiences: Promote unique experiences, such as expert consultations or live demonstrations, via Viber Business Messages or Viber Ads. These events can attract customers to your physical location.</li><li style="text-align:justify;">Cross-promotion: Collaborate with other local companies to offer joint promotions that can be redeemed in-store. Spread the word about these deals via Viber Business Messages.</li><li style="text-align:justify;">In-store Pickup: Promote 'buy online, pick up in-store' services through Viber Ads and Viber Business Messages. This can increase visits to your store and potentially lead to additional purchases.</li></ul><h2>Increase Your Sales Footprint with Viber for Business</h2>Viber Ads and Viber Business Messages were the first solutions that helped businesses interact with audiences on Rakuten Viber. With Viber Business Messages, businesses can engage with their customers personally and directly communicate promotions, updates, and essential information. This not only enhances the customer experience but also drives sales and fosters brand loyalty. Viber Ads provide an effective way for businesses to advertise their products or services. With its targeting capabilities, brands can ensure that their ads reach the right audience, resulting in higher brand awareness and helping to drive sales. Moreover, businesses have access to analytics and valuable insights into campaign performance, enabling them to optimize their strategies and maximize their return on investment.&nbsp;If you’d like to learn how Viber for Business solutions can help your brand achieve your goals, don’t hesitate to <a href="https://b2b.viber.com/viber-for-business-form">reach out to us</a>.&nbsp;

Discover how Viber Ads and Viber Business Messages can help you boost your online and in-store sales

Maximizing Sales: The Power of Viber Ads and Viber Business Messages

Discover how Viber Ads and Viber Business Messages can help you boost your online and in-store sales 

Maximizing Sales: The Power of Viber Ads and Viber Business Messages

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