CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

<p>Building meaningful connections between businesses and customers takes the right tools. That’s why we're constantly evolving Viber Business Messages to deliver them.&nbsp;</p><p>This month's updates bring four new features and improvements, all designed to help you streamline your messaging workflows and drive better results.&nbsp;</p><p>May 2026 highlights:</p><ul><li><strong>Quick Replies:</strong> A new message format for better two-way conversations</li><li><strong>OTP Auto-copy:</strong> The faster way to authenticate</li><li><strong>Tap &amp; Copy: </strong>Built for a seamless path to purchase</li><li><strong>Partner Portal:</strong> New self-service options that empower your team</li></ul><p>Let's dive into what each update means for your business.</p><figure class="media"><oembed url="https://www.youtube.com/watch?v=D4GCzkthUIs"></oembed></figure><h2>Quick Replies: A new message format for better two-way conversations</h2><p>What once required multiple systems (email, call centers, web portals) can now happen inside one conversation. Customers desire simplicity, ease, and the ability to complete entire processes, from choosing between offers to arranging and scheduling delivery, with one tap.</p><p>This is exactly what our newest message format, <strong>Quick</strong> <strong>Reply</strong>, is all about.</p><h3>Viber List Messages have evolved into Quick Replies with new UI options</h3><p><strong>Quick Reply Messages</strong> (formerly List Messages) are an interactive message type that lets businesses guide customers through simple journeys using <strong>up to 10 </strong>predefined responses, making two-way communication faster and more intuitive.</p><p>Businesses can choose between two designs:<br>&nbsp;</p><figure class="image"><img style="aspect-ratio:2160/1215;" src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Quick_reply_messages_feature_overview_cd87dfc74d.png" alt="Quick reply messages_feature overview.png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_Quick_reply_messages_feature_overview_cd87dfc74d.png 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_Quick_reply_messages_feature_overview_cd87dfc74d.png 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_Quick_reply_messages_feature_overview_cd87dfc74d.png 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_Quick_reply_messages_feature_overview_cd87dfc74d.png 1000w," sizes="100vw" width="2160" height="1215"><figcaption>Quick Reply Messages feature overview including two new design options</figcaption></figure><h3>Starting a free 24-hour session with Quick Reply Messages</h3><p>With Quick Reply Messages, brands can receive instant responses from customers, automatically opening a <strong>free 24-hour conversational session</strong>.*&nbsp;</p><p>This results in:</p><ul><li>Faster customer interactions</li><li>Improved conversion rates</li><li>A more intuitive experience</li></ul><p>By delivering Quick Replies as a session message, businesses can respond to user-initiated conversations at <strong>no cost</strong>, while customers benefit from a seamless experience by <strong>tapping</strong> a reply instead of typing one.</p><p>For incoming messages that fall outside the Quick Reply options, businesses can configure responses via their provider. This will help you set clear expectations and a high standard of customer service.<br>&nbsp;</p><figure class="image"><img style="aspect-ratio:2160/1215;" src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Quick_reply_sessions_overview_41cba125a9.png" alt="Quick reply_sessions overview.png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_Quick_reply_sessions_overview_41cba125a9.png 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_Quick_reply_sessions_overview_41cba125a9.png 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_Quick_reply_sessions_overview_41cba125a9.png 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_Quick_reply_sessions_overview_41cba125a9.png 1000w," sizes="100vw" width="2160" height="1215"><figcaption>The difference between message-based pricing model (before) and session-based pricing model (now)</figcaption></figure><h3>Quick Reply use cases</h3><p>Quick replies can find their use in any industry by simplifying and streamlining processes when it comes to:</p><ul><li>Satisfaction surveys</li><li>Delivery or appointment scheduling</li><li>Post-sale follow up</li><li>Customer onboarding to a new product or service</li><li>Collecting customer feedback and preferences</li></ul><p>Check out our <a target="_blank" rel="noopener noreferrer" href="https://vb.me/Business-Messages-API">BM API documentation</a> and prepare to use Quick Replies with session pricing (available from June 1, 2026).</p><p><i>*Available from June 1, 2026. Session starts when the user replies to a Quick Reply message, and all messages sent within 24 hours are free of charge. The first message after the 24h session ends will be charged at the promotional rate, while Quick Replies are charged at the transactional rate.</i></p><h2>OTP Auto-copy: The faster way to authenticate</h2><p>Businesses using Viber for sending OTP can now offer even smoother service to their Android users - PIN code background auto-copy is now available, making authentication simpler, faster and safer. On IOs (26+) this is a native functionallity.</p><h2>Tap &amp; Copy: Built for a seamless path to purchase</h2><p>We have also released Tap&amp;Copy feature, so Viber users can now copy parts of Business Messages, such as coupon codes or order tracking numbers, with one tap.</p><h2>Partner Portal: New self-service options that empower your team</h2><p>We’ve expanded the self-service capabilities in the Partner Portal, giving you more control over your Viber Business Messages Account without needing to contact our Customer Success team.</p><p>In addition to updating your business account’s Logo and Description, you can now directly manage technical fields such as Callback/Message URL, IP addresses, and template webhooks.</p><p>Changes to these technical fields are <strong>applied automatically </strong>and reflected almost immediately (within one minute), with no moderation required. Because these settings directly impact your ability to send and receive messages, we recommend reviewing all entries carefully before submitting. Once your changes are applied, you’ll receive a confirmation email.</p><h2>Stay tuned for more updates</h2><p>We'll be sharing more updates on our features and latest improvements in the coming months. Follow along and stay tuned. If you have any questions, feel free to reach out to your dedicated Account Manager.</p><p><strong>Don't have a Viber Business Messages Account? </strong><a target="_blank" rel="noopener noreferrer" href="https://www.forbusiness.viber.com/en/#form_f2068195-d9a1-43a2-bd10-e4a6372fbec7">Talk to us!</a></p>

Learn what's new with Viber Business Messages this month - from new message formats to self-service options.

[May 2026] Viber Business Messages Updates

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