Viber is a free messaging and calling app that allows people to connect with each other no matter where they are. It is one of the most popular messaging apps in the world with over 1 billion registered users, and offers a variety of features, including text messaging, voice and video calling, group chat, sticker packs, and more. Businesses can benefit from using Viber to communicate with customers by sending promotional messages, notifying about important updates, answering customer queries, and providing support.
There are three types of Viber Business Messages:
Transactional messages are a great way to keep your customers informed about their purchases. Also, by sending them a message through Viber, you can let them know when their order has shipped, when it will arrive, and any other important information about their purchase. Same way, you can also send them appointment reminders, flight change alerts and other important notifications. Plus, Viber messages are delivered right to your customer's phone, so they can always stay up-to-date on their order.
With Viber Business Messages, you can have one-on-one conversations with your customers, just like you would with a friend or family member. You can ask your customers questions, get feedback, or just chat. If you're looking for a way to reach out to your audience on a more personal level, Viber is the perfect solution.
Promote your business and keep your customers engaged by sending specials, coupons, discounts, and other offers. You can reach more shoppers, and with more personalized messages. Mobile messaging is a great way to engage with your audience. People are more likely to read and open a message on their phone than an email.
How to Open a Viber Business Account?
Getting started with Viber Business Messages is easy.
A powerful tool that can help businesses reach their customers more effectively, Viber Business Messages are now a part of an overall marketing and communication strategy of more than 8500 companies worldwide. We have been helping these businesses connect with their customers on a more personal level, fostering better relationships and ultimately leading to more sales.
The Benefits of Viber Business Messages
Viber has a lot of advantages that make it ideal for marketing purposes, including:
For marketers using a CDP (customer data platform), Viber provides an easy way to integrate with your existing marketing stack with Viber Business API and leverage your customer data for more targeted and personalized messages. If you use a CRM, you can also easily integrate it with Viber to create a seamless customer experience. This allows you to reach your target audience more effectively and efficiently. Personalized, data-driven marketing is one of the most effective ways to connect with your target audience and continue to grow your business. If you're looking for a new way to reach out to your target market, mobile business messaging is a great option to consider. With its large user base, high engagement, and rich media support, Viber offers many advantages for marketing purposes.
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Some of the most frequent uses of business messages as shared by brands to make the most of Viber Business Messages:
Send updates to your customers. For example, business messages can help your customers track and manage their deliveries, receive purchase receipts, order confirmations, laboratory results, reminders for appointments and more.
Provide customer service. Responding to customer inquiries, providing support, or resolving complaints through Viber business messages helps take your customer service to the next level.
Promote your brand. Share any relevant information about your company, its products or services, special offers, or changes to your business.
No matter what your business goals are, Viber Business Messages are a powerful way to communicate and build relationships with your customers.
Want to get started on using Viber Business Messaging? Drop us a request and we will guide you through the process.