Viber for Business Messaging, Marketing Campaigns and Chatbots 1Viber for Business Messaging, Marketing Campaigns and Chatbots 2gradientgradientgradient

Turn chats into ROI

Build a bridge between your business and customer and get closer to your customer than ever

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90%

of consumers want to message with businesses

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53%

of customers are more likely to buy from a company they can contact via a messaging app

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96%

of messages are read within three minutes on mobile devices

Launch your 1-2-1 conversational channel on Viber

Benefit from multiple message types to communicate with new and existing customers.

Promotional

Promotional

Send updates, discounts, vouchers and special offers
Launch new products and services
Re-engage inactive customers
Transactional

Transactional

Track customer deliveries
Confirm account activation
Send purchase receipts
Conversational

Conversational

Connect your customer care
Offer your products and services on Viber
Collect feedback and reviews
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How it works

Different businesses have different needs, so we offer two integration options compatible with our three message types.

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Business Messages

Plug straight into your business


Initiate the conversation and build a deeper connection with your opt-in existing customer base

Combine text, image, files and CTA buttons to express yourself

Guarantee message delivery via SMS fallback for peace of mind


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Chatbots

Build a chatbot, then plug it in


Widen your reach and extend the conversation to new and existing customers alike

Customize the user keyboard and use rich media to offer a dynamic and immersive messaging experience

Use automation to qualify and convert your audience into paid customers

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Choose the product for your needs

Separately or combined, achieve your potential

Marketing

Transactional

Customer care & sales

Business Messages API

Business Messages API


Push tailored offers to customers that opt in to receive your messages on Viber

Ensure higher delivery and read rates for your transactional notifications compared to SMS or email

Provide 1-1 answers to customer queries and engage in direct dialogue


Marketing

Transactional

Customer care & sales

Chatbot API

Chatbot API


Identify new and existing audience segments to engage and address them customized offers

Reply in real-time to your bot subscriber requests with the information they need: purchase receipts, account setup change confirmations, bank balance statuses and more

Provide your services to your customers directly on Viber

Let them read news headlines, use banking services, book tickets, purchase products and more.

Start with Business Messages

If you’re interested in launching your Business Messages channel, here’s what to do

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01. Choose partner

Select one of our trusted messaging partners who will walk you through how everything works

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02. ACCOUNT SETUP

Your chosen partner will work with you to set up your account on their interface, providing either a self-service platform or a dedicated API to connect to your own CRM system

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03. Chat

Once your customer consents to communications on Viber, initiate the discussion

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Start with a Chatbot

Create your Chatbot easily in three steps:

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01. Setup

Login to our Admin Panel and fill in a few simple details to create your bot account and receive your token ID.

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02. Connect via API

Use your token ID to connect your bot to our API. Add your webhook URL, define the callback events you want to receive and set up your GDPR rules to collect standard user profile information.

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03. DEVELOP YOUR BOT

Develop your bot features: logic, design, mechanism - to create the user experience you want - and publish it. Submit a request to our team to make your bot searchable, discoverable and verified.

Messaging partners

Reach out to our messaging partners to launch your Business Messages channel on Viber or to get some help to develop and publish your bot

Viber Messaging Partners cm-com
Viber Messaging Partners flomni
Viber Messaging Partners messaggio
Viber Messaging Partners edna
Viber Messaging Partners synermaxx
Viber Messaging Partners link-mobility
Viber Messaging Partners megamobile
Viber Messaging Partners chatbots-studio

Discover how brands have succeeded with our messaging solutions

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