Build a bridge between your business and customer and get closer to your customer than ever
90%
of consumers want to message with businesses
53%
of customers are more likely to buy from a company they can contact via a messaging app
96%
of messages are read within three minutes on mobile devices
Different businesses have different needs, so we offer two integration options compatible with our three message types.
Plug straight into your business
Initiate the conversation and build a deeper connection with your opt-in existing customer base
Combine text, image, files and CTA buttons to express yourself
Guarantee message delivery via SMS fallback for peace of mind
Build a chatbot, then plug it in
Widen your reach and extend the conversation to new and existing customers alike
Customize the user keyboard and use rich media to offer a dynamic and immersive messaging experience
Use automation to qualify and convert your audience into paid customers
Separately or combined, achieve your potential
Marketing
Transactional
Customer care & sales
Marketing
Transactional
Customer care & sales
If you’re interested in launching your Business Messages channel, here’s what to do
Select one of our trusted messaging partners who will walk you through how everything works
Your chosen partner will work with you to set up your account on their interface, providing either a self-service platform or a dedicated API to connect to your own CRM system
Once your customer consents to communications on Rakuten Viber, initiate the discussion
Rakuten Viber provides a platform for publishing your chatbot. You can create a chatbot yourself — just follow these three easy steps below. Alternatively, speak with our Messaging Partners who can help you build your chatbot.
We will manually review the application and advise you on next steps, as well as answer any questions about other Viber for Business solutions that might fit your goals and work well with your chatbot.
Our partners will help you apply for a chatbot, set it up for billing, and get it published fast. They’ll also offer their extensive expertise, counsel, and management.