Build a bridge between your business and customer and get closer to your customer than ever
of consumers want to message with businesses
of customers are more likely to buy from a company they can contact via a messaging app
of messages are read within three minutes on mobile devices
Benefit from multiple message types to communicate with new and existing customers.
Different businesses have different needs, so we offer two integration options compatible with our three message types.
Plug straight into your business
Initiate the conversation and build a deeper connection with your opt-in existing customer base
Combine text, image, files and CTA buttons to express yourself
Guarantee message delivery via SMS fallback for peace of mind
Build a chatbot, then plug it in
Widen your reach and extend the conversation to new and existing customers alike
Customize the user keyboard and use rich media to offer a dynamic and immersive messaging experience
Use automation to qualify and convert your audience into paid customers
Separately or combined, achieve your potential
Customer care & sales
Push tailored offers to customers that opt in to receive your messages on Viber
Ensure higher delivery and read rates for your transactional notifications compared to SMS or email
Provide 1-1 answers to customer queries and engage in direct dialogue
Customer care & sales
Identify new and existing audience segments to engage and address them customized offers
Reply in real-time to your bot subscriber requests with the information they need: purchase receipts, account setup change confirmations, bank balance statuses and more
Provide your services to your customers directly on Viber
Let them read news headlines, use banking services, book tickets, purchase products and more.
If you’re interested in launching your Business Messages channel, here’s what to do
Select one of our trusted messaging partners who will walk you through how everything works
Your chosen partner will work with you to set up your account on their interface, providing either a self-service platform or a dedicated API to connect to your own CRM system
Once your customer consents to communications on Viber, initiate the discussion
Create your Chatbot easily in three steps:
Login to our Admin Panel and fill in a few simple details to create your bot account and receive your token ID.
Use your token ID to connect your bot to our API. Add your webhook URL, define the callback events you want to receive and set up your GDPR rules to collect standard user profile information.
Develop your bot features: logic, design, mechanism - to create the user experience you want - and publish it. Submit a request to our team to make your bot searchable, discoverable and verified.
Reach out to our messaging partners to launch your Business Messages channel on Viber or to get some help to develop and publish your bot